Patient billing will be managed by InboxHealth. InboxHealth will interact with Kareo and pull patient balances and input patient payments so that accounts are accurate. InboxHealth will interact directly with patients via text, email or paper statements to notify patients of their balance and obtain patient payments. See timeline of balance notifications below.
Patient billing will run on an 80 day cycle (beyond the last charge/payment) as shown below. If payments are not being made on an account, it is up to the therapist / client to intervene with a patient prior to the end of the cycle. If payments are received, it will trigger the balance to be revived. At the end of the cycle, a final collections letter is sent, and the balance is then written off.
Patient’s preferred billing notification settings can be customized if needed (Ex: If patient wishes to receive paper statements only).