Panopto's Use of Browser Cookies
******PLEASE NOTE******
Internet Browsers update on a fairly regular basis and with this being a third party, is out of our control. If immediate usage is required, please use an alternative browser, such as Mozilla Firefox, or follow the guidance below if you are experiencing problems. Don't hesitate to contact eLearn@port.ac.uk if problems persist.
Online Guide
Panopto utilizes third-party cookies to authenticate third-party identity providers and requires that your browser accept third-party cookies.
If you receive any errors in Moodle or are prompted to log in again, you will need to turn on third party cookies in your browser.
A pre-requisite to viewing a video in Panopto is the user having viewer access to that video. If it appears you do not have this viewing access, it may be down to where the video has been embedded or shared from rather than an issue with the user attempting to view. For any questions regarding the location of a video in Panopto, please contact eLearn@port.ac.uk
Enable Third-Party Cookies in Chrome
Chrome Fix
On your computer, open Google Chrome.
From the top right, select the three vertical dots and then Settings
This will open a web page, Settings. On the left-hand navigation bar, select the Advanced Settings drop-down menu
In the Advanced drop-down menu, select Privacy and Security and then Site Settings
On the Site Settings page, select Cookies and Site Data. On the Cookies and Site Data page, make sure that the Block third-party cookies setting is toggled off
Enable Third Party Cookies in Chrome on iOS
iOS (iPhone/iPad/Mac) Fix
On your iOS device, select the Settings icon and locate and select the Chrome application from the Settings left-hand navigation
Toggle the option Allow Cross-Website Tracking on, where it appears green
Enable Third Party Cookies in Safari
Safari (Mac) Fix
Please note: as of Safari 13.1, third-party cookies are blocked by default. This has led to an issue where Safari may not support interaction between Panopto and an LMS without first enabling third-party cookies. Panopto is working to correct this issue; however, we are recommending that Safari users enable third-party cookies at this time. For more information, visit Webkit's article: Full Third-Party Cookie Blocking and More.
Open Safari and go to the left-hand corner. Expand the Safari menu and select Preferences from the drop-down menu that appears
Navigate to the Privacy Tab and make sure "Prevent cross-site tracking" is deselected
Enable Third Party Cookies for Safari on iOS
Safari (iPhone/iPad) Fix
Please note: as of Safari 13.1, third-party cookies are blocked by default. This has led to an issue where Safari may not support interaction between Panopto and an LMS without first enabling third-party cookies. Panopto is working to correct this issue; however, we are recommending that Safari users enable third-party cookies at this time. For more information, visit Webkit's article: Full Third-Party Cookie Blocking and More.
Go to your phone's Settings and choose Safari. Make sure Prevent Cross-Site Tracking is toggled off
Enable Third Party Cookies in Mozilla Firefox
Firefox Fix
Select the three vertical lines in the top right corner, and select Options
In the right-hand menu, select Privacy & Security
On the Browser Privacy page, select the Custom drop-down menu. Make sure that the checkbox next to Cookies is unchecked
Enable Third Party Cookies in Microsoft Edge
Microsoft Edge Fix
In the top right corner, select the ellipses ... and then select Settings
A pop-out menu will appear from the right, select Privacy & Security
In the Cookies dropdown, make sure that Don't block cookies is selected
If you have any difficulties using Panopto, please don’t hesitate to contact elearn@port.ac.uk