Feedback and Concerns

Parent constructive feedback and hearing about concerns is important to us, and we believe in fostering open lines of communication between home and school. We understand that at times, concerns or complaints may arise, and we want to assure you that we are here to listen, address your concerns, and work towards a solution. We encourage you to reach out to us with any feedback or concerns you may have. 

The school formally seeks parental feedback through the annual survey. If there is a timely concern that you would like to bring to our attention, please follow the process below.

We believe in resolving issues collaboratively and aim to find mutually beneficial solutions. We encourage you to first communicate your concern to the appropriate staff member or teacher involved. They will listen attentively, offer support, and work with you to address the matter in the best interest of your child.

If, after following the initial steps, you feel that your concern requires further attention, please follow these steps: 

• If a parent has a concern about another parent’s behaviour, they should speak with the relevant Principal. 

• If your concern is a safeguarding matter, please contact the relevant Principal or the school’s designated Safeguarding leads.

• If concerns arise about the behaviour of a staff member, the issue should be raised with the relevant Principal. 

• If your concern is related to curriculum or student services, please contact the relevant Vice Principal. 

• If there is a concern about the Principal, please approach the Principal first. 

• If you followed the above and have not reached a satisfactory conclusion, the concern may be raised with the School Director. 

Please note that the School Director is not usually the first point of contact about individual issues as this tends to delay matters while the Director seeks background information.

Feedback and complaints are valuable to us. They provide us with an opportunity to reflect on our practices, make necessary improvements, and ensure that our school remains a safe and nurturing environment for all our students.

Receiving feedback about your child can be difficult, however, open communication between home and school is essential in order for the school to meet the needs of your child as an individual. Many times, you will hear of your child’s successes and progress. At other times, it may be necessary for your child’s teaching team to communicate more difficult news with you, whether it be about your child’s academics or social behaviours. Our team strives to share this news in a sensitive manner; their intention is to create a positive home-school relationship where all parties are working towards your child’s next steps in an aligned, supportive manner.