Tips and Troubleshooting

• A fast, stable internet connection is the best way to ensure a good experience for both you and the patient.  Ethernet is best, Wifi is second best (if good Wifi signal), cellular hotspot is plan C.

• Connection speeds of less than 20Mbps on either side (patient or provider) may result in choppy video, audio, or dropped calls.

• To test your connection speed, google search "Speed Test" and click the blue button.

• If Wifi, an RSSI signal strength of -65dbm or better is required for a good user experience.  If you're not sure of the signal strength, download a free RSSI meter app and take a measurement at the TV location.

• Use Google Chrome versus Safari or Edge.

• A mobile browser may work better than a laptop or desktop because the built-in cameras on phones are usually higher quality than the built-in cameras on computers.

• Make sure to allow camera and microphone when prompted by the browser.

• Echo.  If the TV volume is up very loud it may cause echo for you.  Ask the patient to turn the TV down little by little until the echo resolves.

• External audio devices.  Sometimes patients may have soundbars, surround sound devices, or other audio equipment in the mix, which can cause audio issues or no audio.

• Allow microhphone.  If the patient cannot hear you:  first make sure you are allowing microphone in your browser.  Ask patient to use TV speakers instead of third party audio equipment for the video call.

• If you are calling from a mobile phone, turn your phone horizontal (landscape) for a fullscreen image on the patient's TV.

• If you are calling from a mobile phone, set your phone down rather than holding in your hand or walking, which will result in a chaotic video experience for the patient.

• Make sure you are facing a good light source, rather than with the light source behind you, which will cause you to be be a backlit silhouette for the patient.

• If the patient has a faint voice, and is further than eight feet from the TV and webcam, may result in audio that is not clear or is a bit hard to hear.

• Ask the patient to come closer and to please speak louder, if possible.

The Odessa remote is paired with the Odessa box via BlueTooth, which allows a stable 1:1 connection, in other words once a remote is paired to a box, it will only work with that box.

If for some reason you need to connect or reconnect an Odessa remote to a box, such as for a replacement, follow these steps:

1. Wipe Bluetooth pairing from the existing remote

• • • Hold DOWN and ON/OFF for 5 seconds or untill the remote lights up.

    • Let go of those buttons and then press ON/OFF once again, the OK light will flash a few times.

2. Wipe Bluetooth pairing from the Odessa box

• • • On the front of the set to box, press and hold the phone button for 5 seconds, then let go.

    • If the screen says that the remote is still paired, press the phone button again.

3. Pair/ re-pair the remote

• • • Press the OK button on the Odessa remote. The TV screen will tell you once it has connected.