SOARS

SOARS is a cloud-based system that stores our clients' session recordings for virtual and easy access. You must be connected to NYU's WIFI or the VPN to access the site. 

NYU VPN

For several of our digital services, notably Titanium and SOARS, you will need to be connected to the NYU VPN. 

Accessing the VPN

The NYU Virtual Private Network site contains links that describe how to install and use the VPN on Windows, Mac, iPhone, Android, and iPad devices. 

When connecting to the NYU VPN, select NYU VPN: All Traffic to ensure access to all systems. When you click "Connect," a new window or tab of your web browser will open, displaying the standard NYU Login (SSO) prompt. 

• Enter a valid NetID and Password then select Login

• The standard NYU MFA (Duo) prompt will open. Authenticate using the default method that appears or by selecting “Other option” to select or configure another method (Duo Push, passcode, Touch ID, etc.). 

• After successful MFA authentication, the Duo prompt in the browser window is replaced with a “Secure Client” screen indicating VPN connection success. The Cisco AnyConnect Secure Mobility client screen will also indicate a successful connection.

Accessing SOARS

Logging in and Viewing Recordings in SOARS

Website: http://soars.av.ed.nyu.edu 

Username: NetID e.g., jm6574
Password: NYU password.

SOARS preferred browser is Firefox. If you are using Google Chrome and cannot view video footage, Adobe Flash needs to be updated (follow the steps below): 

1. Go to URL: chrome://settings/content

2. Scroll down to Flash and select "Allow site to run flash"

3. Select "done". You should now be able to view video footage on SOARS.

Recording In-Person Sessions

Graduate Student Clinicians are responsible for scheduling the recording of their weekly in person sessions. 

• Along the left side of the screen, select "Schedule."

• Select "New Schedule" to set up your recording for the semester.

• Enter the following information. Note: all names are formatted last name, first name. 

  • • Room Number

    • Recording Name (client's name)

    • Client

    • Supervisor

    • Session Type

    • Client Type

    • Disorder Type

    • Primary Category

    • Specific Disorders

• Select "Schedule" to set the recording time. 

  • • Start Date: first day of session

    • Start Time: Session Time (24 hour clock)

    • Duration: 50 minutes

    • Check Recurring and then check Weekly and select the day of the week the recording should recur on. 

    • End By: Day after last day of clinic. 

• Select Sharing and check the following groups

  • • 0 CSD Admin Clinic

    • 0 SPEECH@NYU

    • 1 Residential Students

    • 1 speech@NYU not in Prac

    • 1 Speech@NYU Students

    • 2 CSD Supervisors

    • 3 CSD Observation

• Save Schedule

• Ensure that your scheduled recording appears on the list, and confirm that your recording contains all necessary information. 

Clinic Observation Room

Set-up clients in Observation Room

Graduate Student Clinicians are responsible for setting up their clients in the Observation Room on the computers. 

• The username is "room_clinic room#" e.g., Room 901 is "room_1"

• The username for the group room is "group_room"

These directions can also be found on the wall outside each station.

Recording Telepractice Sessions

Graduate Student Clinicians are responsible for recording their weekly telepractice sessions and uploading the videos to SOARS following the session.

Review the Zoom page for information on setting up your Zoom meeting room and recording in Zoom. 

Once you have saved the Zoom recording, log into SOARS to upload the video. 

• Along the left side of the screen, select "Upload."

• Enter the following information. Note: all names are formatted last name, first name. 

  • • Recording Name: Client's Last Name, Clients First name, Date of Session. e.g., Doe, John 01-01-2020

    • Client

    • Supervisor

    • Session Type

    • Client Type

    • Disorder Type

    • Primary Category

    • Specific Disorders

• Select Sharing and check the following groups

  • • 0 CSD Admin Clinic

    • 0 SPEECH@NYU

    • 1 Residential Students

    • 1 speech@NYU not in Prac

    • 1 Speech@NYU Students

    • 2 CSD Supervisors

    • 3 CSD Observation

• In the File section of the menu, select "Choose File" and navigate through your saved files to locate the correct video upload. 

• Once all information has been completed, select "Save."

Questions or Difficulties?

For Graduate Student Clinicians who are encountering issues accessing SOARS, please:

• Review the attached instructions above and document at what step you are encountering the problem.

• Take a screenshot of any error messages you are receiving.

• Email the Clinic Admin Team (nyuspeechclinic@nyu.edu) explaining the issue that you are having. The Clinic Admin Team will assist you or open a ticket with Steinhardt Technology Services on your behalf. In your message, please include:

  • • • Which Practicum and modality you are enrolled in (Residential or Speech@NYU)

      • The step that you are encountering the problem

      • Any screenshots of error messages