Spam/Unsubscribe Requests

Handling Email Spam Complaints / Unsubscribe Requests

Process Steps

1. Do Not Reply

• Do not respond to the customer’s email.

2. Add to Opt-Out Sheet

   • • Record the customer’s email on the Phytage Opt-Out Form.

3. Add Internal Note

• Leave an internal note in the ticket stating:

• “Customer has been added to the unsubscribe list.”

4. Close the Ticket

• Once recorded, close the ticket.

Phytage Opt-Out Form