Call Transfer Guide

Handling Support Calls

If you receive a support call, you are not required to handle it since you are not trained for support. Please follow the steps below to transfer the call: 

Steps to Transfer the Call:

1. Select the Transfer option on your dialer/phone system.

2. Search for the correct brand (e.g., Phytage or Empower) and make sure to choose the CS (Customer Support) option.

   • Alternatively, you may search for the specific person if instructed.

3. Initiate a “cold transfer” – this means you transfer the call directly without staying on the line.