KON Procedures

Confirming Changes in KON

1. Always Confirm Changes

Anytime you make a change in Konnektive (KON), you must check if the update was successful.

2. Changes to Double-Check

Always confirm after doing:

• Refunds

• Subscription adjustments or cancellations

• Force fulfillment cancellations

• Re-bills or forced bills

3. How to Check

   • Go to the customer’s KON account

   • Check the History section

   • Look for:

     • Success → Change went through

     • Failed → Change did not go through.

4. If the Change Fails

   • Do not retry right away.

   • Escalate to your Team Lead with:

     • Customer ID

     • What action you tried

     • Error message (if any)

5. Reminder

Always confirm changes before closing the ticket to avoid missed or failed updates.