Purpose

Provides clarification on Empower-branded products and websites so CS team can confidently and consistently answer incoming inquiries.

It is intended to answer common questions related to:

• Brand ownership

• Whether products are standalone

• Applicable websites

• Pricing expectations

• Money-back guarantee

Brand & Ownership Overview

All products listed below fall under the Empower umbrella.

While each product uses different branding and sales pages, they:

• Are owned and operated by Empower

• Use the same Empower Customer Support information and processes

• Follow the same refund and guarantee rules, unless otherwise specified

Agents should not treat these as unrelated companies when assisting customers.

Money-Back Guarantee (MBG)

All products listed below come with a 90-Day Money-Back Guarantee.

Key Points for CS:

• The 90-day MBG applies to each individual product

• Customers may reference different brand names, but the guarantee remains the same

• Standard Empower refund and return processes apply

Always confirm: 

• Purchase date

• Product purchased

• Eligibility within the 90-day window

Correct Refund Handling Process:

• Every refund request should be handled by phone whenever possible, unless the customer is unreachable.

If the case must be handled via email:

• In the first email, highlight the product benefits, offer a discount, and ask for the reason for the refund (if the customer has not already provided it).

• Wait for the customer’s response and follow up within the first few days. (48 hours max)

• If the customer does not accept the offer, then send the return instructions for the product.

Product Structure: Standalone vs Upsell

Standalone Products

The following products are sold as primary, standalone offers:

• LipoBoost Gummies (Keto / Weight Loss)

• CBD Gummies

• Nervisyl Gummies (Nerve Pain Support)

These products have their own checkout pages and branding.

Upsell Products

The following items are upsell products, meaning they are offered in addition to the main product during or after checkout:

• Daily Detox Formula – Upsell for LipoBoost Gummies

• CBD Oil – Upsell for CBD Gummies

• Nervisyl Calming Cream – Upsell for Nervisyl Gummies

CS agents should clearly explain that upsells:

• Are optional

• Complement the main product

• Still fall under the 90-day MBG

Websites / Checkout Pages

The following checkout pages are active and supported by Empower CS:

• TruFull CBD

https://gettrufullcbd.com/checkout/index.php

• LipoBoost Gummies

https://trylipoboostgummies.com/checkout/index.php

Customers may reference these URLs directly or mention the brand name shown on their order confirmation.

Product Reference Library (Internal Use)

These folders contain product details, images, labels, and marketing references. They are for internal CS reference only.

• LipoBoost Gummies (Keto Weight Loss)

https://drive.google.com/drive/folders/1mkQuyQDHzg7MpQEW3sw7JMMqAzdhcPcd?usp=sharing

• Daily Detox Formula (Upsell for LipoBoost)

https://drive.google.com/drive/folders/19M0c5DBloWm6DfuSbSyN1VLtPI1wmRKw?usp=sharing

• CBD Gummies

https://drive.google.com/drive/folders/1NL7iIQb2S2AxX6WaYOhzGOnQP-aglKl5?usp=sharing

• CBD Oil (Upsell for CBD Gummies)

https://drive.google.com/drive/folders/1hLuGalm3qBgGsxtF-GxoOmpjTmXuc88-?usp=sharing

• Nervisyl Gummies (Nerve Pain)

https://drive.google.com/drive/folders/1Y85-opmS_I-PWYOLBCGcSGUaC35o8aUl?usp=sharing 

• Nervisyl Calming Cream (Upsell for Nervisyl Gummies)

https://drive.google.com/drive/folders/1P_2cEHINXFX3EaVZ_gT6-WrHJyUiGFhp?usp=sharing

Pricing Guidance

Pricing may vary depending on:

• Promotions

• Bundles

• Upsells accepted during checkout

CS agents should: 

• Always verify pricing directly in the order record

• Avoid quoting pricing from memory

• Clarify whether the charge is for a main product or an upsell item

How CS Should Position These Brands to Customers

When customers ask about brand legitimacy or confusion:

• Explain that Empower manages multiple wellness brands

• Reassure them that support, refunds, and guarantees are handled centrally

• Avoid implying the brands are separate companies

Suggested phrasing: 

“These products are part of the Empower family. While the branding may look different, our support team and refund policies are the same.”

Internal Reminder

Consistency is critical.

Always: 

• Use Empower-approved refund processes

• Follow the 90-day MBG

• Document clearly which product and brand the customer is referencing

If there is uncertainty, escalate before responding.