Package Return Verification

Package Return Verification

Purpose: To confirm whether a package has been returned to the warehouse.

Steps:

1. Check System & Tracking

• Review the order’s tracking number.

• Check internal return logs.

2. If Status is Unclear

• Escalate using the Escalation Form

3. Customer Communication

• Let the customer know you’re looking into it:

  • “We’ll follow up in 2 business days with an update.”