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Course Name: Student Helpdesk
Course Number: 20180
Open to: Grade 9-10-11-12
Length: 1 Semester
Prerequisite: Student application review and interview with selection committee. Preferred class taken: Computer Science Essentials 1 and Computer Science Essentials 2, AP Computer Science Principles
Credits: 1/2 credit
Course content: The Student Helpdesk course is a hands-on study of technology integration within an educational institution. Student Helpdesk provides students with an interest in technology a firsthand experience by offering entry-level technology support to the students and staff of Neenah High School. Students are assigned tasks based on the needs of the technology department.
Activites: Course activities include direct student helpdesk support, working the student helpdesk area, troubleshooting chromebooks and chromebook basics, working with makerspace technology (i.e. Cricut, Makerbots, etc), building instructional resources, image/video/audio editing, and additional opportunities based on current needs of the technology department. Students build a portfolio throughout their experience and are given the opportunity to complete an Independent Learning Endeavor (ILE) with an emphasis on an area of technology integration based on student interest and choice.
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