Office Access/Security

To access the office after hours you will receive an email invitation with the subject "Welcome to UniFi Identity!". Please check your spam folder if you do not see it in your inbox.

Then FROM YOUR PHONE please click on the blue "Get Started" button and follow the prompts to set up your door access.

You can choose from facial recognition, Mobile Button or Mobile Tap with your phone. We recommend selecting the Mobile Button or Mobile Tap option as the facial recognition does not always work depending on the lighting and shadows based on the time of day.

This system replaces the supra lockbox previously hanging on the door so it is important that everyone set this up or you won't be able to access the office outside of regular office hours.

*Also please note that the camera on the front door as well as on the outside of the building do have sound so your conversations outside may not be confidential.

Unlocking Doors with Mobile Unlock in UniFi Access

Mobile Unlock lets you unlock doors effortlessly simply with your phone or watch.

Requirements:

Identity Endpoint for mobile

iOS 16.0 or later
Android 7.0 or later
watchOS 9.0 or later (Mobile Button only)

Unlocking Doors with Mobile Button

Approach a reader.
Open the U Identily App on your phone
Tap the Unlock button. (watchOS: Tap a door icon.)
Once recognized, you will hear a click and the door will unlock.
When you leave make sure the door knob is locked and simply pull the door shut behind you.

Unlocking Doors with Mobile Tap

Approach a reader.
Tap your phone directly against the reader.
Once recognized, the door will unlock.

Unlocking Doors with Facial Recognition in UniFi Access

UniFi Access offers a seamless unlocking experience for users through facial recognition on Reader Pro and Intercom. This guide explains how to upload your photo using your Identity Endpoint and start using Face Unlock.

Using Facial Recognition to Unlock Doors

Face the Reader and center your face in the frame.
Look straight at the camera and keep your head steady.
Once your face is recognized, the door will unlock.

Uploading Face Photo

Open the App on your phone
Choose a method:

Tap Upload Face Photo for Face Unlock and tap Upload Photo.
Tap your profile icon and go to Door Access > Face Photo.

Center your face within the frame, look directly at the camera, and move your head slowly to complete the circle.

No obstructions: Remove masks, glasses with glare, or anything covering your face.
One face only: Make sure only your face is visible in the frame.
Good lighting: Use a well-lit environment without shadows or reflections.
Stay still: Keep your head steady and avoid sudden movements.

Tap Done.

What should I do if I can't unlock doors with Mobile Unlock?

Try the troubleshooting steps below.

Grant the Location and Bluetooth permissions to your Identity Endpoint for mobile (U Identity App).
Update to the latest Identity Endpoint iOS, Android, or watchOS version.
If you are still unable to unlock the door press the doorbell button on the reader screen and Joel can unlock it remotely.

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