Terms & Conditions
Guided Walks, Private Guiding, Navigation Training and Experiences:
Terms & Conditions
A booking can be considered as confirmed once full payment and completed booking forms have been received by myGuidedWalks and we have issued you with a booking confirmation. This booking confirmation forms the contract between myGuidedWalks and the client(s) and comes into effect from the date the confirmation is issued.
Prior to the start of your activity you will be required to complete and sign a booking registration form providing details of emergency contacts and any medical conditions the leader needs to be aware of together with the declarations included at the end of this document.
myGuidedWalks will always do their best to accommodate reasonable requests to alter your booking such as a change to the names of clients included in your booking or, in the case of private guiding, a change to the itinerary. If there are associated costs relating to such a change we reserve the right to discuss these costs with you and make an addition charge for them if the alteration is agreed.
We strongly recommend clients consider taking out appropriate cancellation insurance. In the event of a booking being cancelled by a client, myGuidedWalks will refund the client as follows:
● Cancellations more than 4 weeks from the start of the activity will receive a 30% refund unless we are able to resell your place in which case you will receive an 80% refund.
● Cancellations 4 weeks or less from the start of the activity will not be refunded.
In exceptional circumstances myGuidedWalks may need to cancel your booking. If myGuidedWalks cancel your booking you will have a choice of receiving a full refund or changing your booking to an alternative date or activity of equal value. If you prefer to change to an activity of a higher value you will be required to pay the difference. We will not be liable for any additional costs or expenses incurred as a result of such a cancellation.
Group walks, Experiences and navigation training courses operate with a minimum number of 2 participants. If you are the only person to book on a walk or course we may contact you to offer you the choice of swapping to an alternative date or activity or to receive a full refund.
Bad Weather & Other External Factors
Activities will generally take place regardless of the weather on the day unless the leader considers that conditions could compromise the safety of the group. No refunds will be made if a client decides to cancel as a result of weather conditions.
Other factors such as, but not limited to, landslides, flooding, footpath and rights of way restrictions can also impact the ability to undertake a planned itinerary. As a result, changes may need to be made at the leader’s discretion. We reserve the right to make changes to the itinerary or to cancel the booking where appropriate or for safety reasons.
Leader Authority & Client Behaviour
When taking part in an activity you must abide by the authority of the leader. If you commit any illegal act or in the reasonable opinion of the leader your behaviour is likely to be disruptive, threatening, abusive, a danger to yourself or causing or likely to cause danger, distress, damage to property or annoyance to others or the leader, or if you are under the influence of drugs or alcohol then we may terminate your participation in the activity without any liability on our part.
This includes clients who fail to advise us of medical conditions or disabilities or have an insufficient level of fitness which prevents their participation in the activity or adversely impacts the ability of other clients to participate in the activity as planned. This also includes clients who, in the opinion of the leader, are not appropriately equipped or clothed to safely participate in the activity.
Children under the age of 18 are only accepted by prior agreement on our activities. Any people under the age of 18 must be accompanied by THEIR parents or legal guardians who agree to take full responsibility for their actions and safety and supervision of them at all times. This means people under 18 being within sight and sound of their parent or legal guardian and under their control at all times.
For any child under 16 the information provided on our booking forms and the declarations below must be provided and signed for by the child’s parent or legal guardian. In providing and signing for this information you are confirming that the information is correct, that you will ensure that your child understands, as far as reasonably practicable, and is aware of the information provided, as well as the description and risks of the activity. You also confirm that your child has the relevant fitness and/or experience to participate in the activity and that you accept the risks for your child and give consent for them to take part.
Insurance, Risk and Liability
myGuidedWalks will take all reasonable measures to ensure your safety.
Please note however that outdoor activities including walking involve risk and have a danger of personal injury or death. Anyone taking part shall be aware of, and accept these risks, and agree to be responsible for their own actions and involvement and to raise any concerns or questions with the leader.
myGuidedWalks has full public and professional liability insurance, and we advise you to take out your own personal accident and liability insurance and appropriate cancellation insurance. If you already have insurance cover, please check that it covers you for the activity you are undertaking.
Our website, social media, emails and printed materials are to our best knowledge accurate and produced in good faith. Clients must have a good written and spoken understanding of English so as to understand the information and risks of their activity and information or guidance provided by the leader on the day. myGuidedWalks can't take responsibility for any misunderstandings resulting from a client not reading or understanding this information. myGuidedWalks can't accept responsibility for any loss or damage to your personal effects, property or vehicles during an activity.
myGuidedWalks does not normally accept dogs other than registered assistance dogs on group walks or training. If you wish to bring a dog on a private guiding or private experience booking then please advise us of this prior to booking so we can discuss whether this can be accommodated.
Health and Fitness
Bookings are accepted on the understanding that you and those you are booking on behalf of are medically and physically fit for the activity to be undertaken and that you and those you are booking on behalf of have obtained medical advice about the suitability to undertake the activity where appropriate.
We ask clients to inform the activity leader if they suffer from any allergies, medical conditions, disabilities or injuries. If a client’s health and fitness situation changes after making the booking they should make us aware of such changes.
If your booking includes food, please ensure that any food allergies and/or dietary requirements are clearly highlighted to myGuidedWalks at the time of booking so these details can be passed on to the business providing the food so they can see if they are able to adapt a dish to accommodate allergies or intolerances. These requirements must also be highlighted by the client to the activity leader at the start of the activity and to the business providing the food on arrival at their premises.
myGuidedWalks takes pride in the service it provides to our clients. However, if you are unhappy, any complaint should first be made to your leader, as soon as possible, and ideally at the time. Your leader will endeavour to find a solution that is acceptable to you but must also consider the group as a whole. If for some reason the problem is not resolved to your satisfaction then you should put it in writing and send to our contact address or email us within 4 weeks of the end of your activity. All complaints will be fully investigated and we will keep you informed.
I and those I am booking on behalf of understand that outdoor activities including walking involve risk and have a danger of personal injury or death. Anyone taking part shall be aware of, and accept these risks, and agree to be responsible for their own actions and involvement and to raise any concerns or questions with the leader.
I and those I am booking on behalf of will participate in a responsible manner, conscious both of our own safety and of the impact of our conduct on the safety of others, and hold in mind our individual duty of care to all in our company.
Equipment & Clothing
I and those I am booking on behalf of have read the recommended equipment and clothing for the trip and confirm that I/we will come appropriately equipped and clothed for the weather on the day including appropriate footwear with good grip. If in doubt please contact us to discuss.
I confirm that I and those I am booking on behalf of are medically and physically fit for the activity to be undertaken and that you and those you are booking on behalf of have obtained medical advice about the suitability to undertake the activity where appropriate.
I and those I am booking on behalf understand the importance of notifying the walk leader of any medical conditions, disabilities, injuries, allergies or medications that will be carried that they should be aware of. This is in order that they can deal more effectively with any emergencies.
Occasionally photos of our clients are used in myGuidedWalks publicity, on our website or on our Social Media. Please indicate on the registration form if you or any member of your group are not happy for this to happen.
Agreement to Terms & Conditions
By making a booking I confirm that I agree that I have read and understood the terms and conditions.