Embedded Files
Technology Department
Technology Department
The MRSD Technology Department provides our technical infrastructure and support for software and technology.
All requests to the Technology Department should be submitted using the ticket system at: https://helpdesk.molallariv.k12.or.us. Instructions for submitting a ticket can be found here. Depending on the type of request, your ticket may go to the tech lead at your building or to Gary Dix or Daniel Haworth.
Synergy
Synergy
How do I contact the Synergy Help Desk?
How do I contact the Synergy Help Desk?
If you are in Synergy, click on "Support" in the upper right corner. *note the support tab includes a FAQ and known issues with fixes. You can also email school_support@clackesd.k12.or.us or call 503-675-4080.
What did Buffy Train us on at the Beginning of the Year?
What did Buffy Train us on at the Beginning of the Year?
How do I fix a 504 Student's flag not Showing in Synergy?
How do I fix a 504 Student's flag not Showing in Synergy?
The following is from Heather Prouty at Clackamas ESD: The 504 student notification must be manually added to the students. To properly flag a student you will need to add a Student Need, then add a Student Notification. Adding the Student Need will make it so the 504 flag is flipped in ADM extract and adding the Student Notification will create the little icon that teachers and school staff can see .
The following is from Michelle Lowe: Type in the student's name, Click "add" (should be the button towards the top of the screen), then add the date the 504 was initialized and select 504 plan from the drop down menu. Then make sure you save it. It won't keep the flag if your docs aren't finalized.
Google Drive Basics
Google Drive Basics
The following tips are from Google Drive Help, a search engine for learning Google Drive.
Google Calendar Basics
Google Calendar Basics
The following tips are from Google Drive Help, a search engine for learning Google Drive.
How do I copy Files to my Drive?
How do I copy Files to my Drive?
Make a copy of a file
On your computer, open a Google Docs, Sheets, Slides, or Forms home screen.
Open the file you want to make a copy of.
In the menu, click File Make a copy.
Type a name and choose where to save it. ...
Click Ok.
Do you Send or Receive Faxes?
Do you Send or Receive Faxes?
If so, READ THIS:
What changes are occurring? Faxes will no longer be able to be received or sent on any copy or physical fax machine.
Why we’re doing it? Changing our process allows us to fix significant fax quality and connection issues AND will provide better security/privacy for faxed materials.
How it will work? Each department, building, or required staff member will receive incoming faxes directly to an email inbox they’ll manage. Outbound faxes will be sent as an attachment in an email. This detailed how-to document explains how the whole process works.
When is this happening? Faxing changes occurred when new copiers were installed across the district this summer.
Okay, but I have questions! If you have questions about the new process, please make sure you read the linked how-to, then email Gary Dix and Bret Adkins directly with your question. We’ll be sure to work with you to go over the new process.
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