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Use a calm and neutral tone, and be patience
DO NOT match the emotional level of the student
Keep responses brief and succinct. Avoid lecturing or talking at length.
State the expectation and consequence, tell the student the choice is theirs, and walk away
Offer several choices, give a timeline to decide within, and walk away
Use reflective listening “I am hearing that you feel this classwork is unnecessary”
Use body language that represents openness: If sitting keep legs uncrossed and lean toward the student, If standing keep arms uncrossed and legs open (students may mirror their emotional response with others’ body language, behavior, and words)
Validate student’s feelings:
Acknowledge his feelings:
eg “I know you are unable to control yourself.”
Address his need: e.g. tell him/her you would find time to talk at a convenient time: eg “Let me attend to the classmates before I get back to you. Give me some time.”
Redirect his focus on learning:
“I care for your learning. While waiting for me, I need you to pay attention/do your work first.”
Ask the student trying to engage in a power struggle to go back to their seat and write their concerns on a paper, placing it on the teacher’s desk when completed
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