Objective Type Questions 

Unit-1 (MCQs)

1. Listening means:
   a) Just hearing sounds
   b) Understanding the message carefully
   c) Talking to someone
   d) Ignoring words
   Answer: b) Understanding the message carefully

2. Listening is a:
   a) Passive process
   b) Active process
   c) Sleeping process
   d) None of these
   Answer: b) Active process

3. Listening involves:
   a) Hearing and understanding
   b) Only hearing
   c) Only speaking
   d) Ignoring
   Answer: a) Hearing and understanding

4. The nature of listening is:
   a) One-way
   b) Two-way and continuous
   c) Not important
   d) Temporary
   Answer: b) Two-way and continuous

5. Listening is important in:
   a) Education
   b) Workplace
   c) Relationships
   d) All of these
   Answer: d) All of these

6. Good listening improves:
   a) Confusion
   b) Relationships
   c) Misunderstanding
   d) Anger
   Answer: b) Relationships

7. Listening is important in classroom because:
   a) It helps in sleeping
   b) It helps in learning
   c) It creates noise
   d) It wastes time
   Answer: b) It helps in learning

8. In business, listening helps in:
   a) Understanding orders and instructions
   b) Creating noise
   c) Ignoring customers
   d) Miscommunication
   Answer: a) Understanding orders and instructions

9. An effective listener must have:
   a) Patience
   b) Carelessness
   c) Anger
   d) Distraction
   Answer: a) Patience

10. A good listener should:
    a) Interrupt again and again
    b) Concentrate fully
    c) Close eyes
    d) Daydream
    Answer: b) Concentrate fully

11. Which of the following is a quality of a good listener?
    a) Giving feedback
    b) Ignoring the speaker
    c) Talking loudly
    d) Looking away
    Answer: a) Giving feedback

12. Effective listeners show:
    a) Eye contact
    b) Carelessness
    c) No interest
    d) Anger
    Answer: a) Eye contact

13. Good listening helps in:
    a) Misunderstanding
    b) Learning new things
    c) Confusion
    d) Arguments
    Answer: b) Learning new things

14. One disadvantage of poor listening is:
    a) Better understanding
    b) Miscommunication
    c) Good learning
    d) Trust
    Answer: b) Miscommunication

15. Advantage of listening in workplace is:
    a) More mistakes
    b) Better teamwork
    c) More conflicts
    d) Less clarity
    Answer: b) Better teamwork

16. A disadvantage of careless listening is:
    a) Trust
    b) Wrong decisions
    c) Good relationships
    d) Clear ideas
    Answer: b) Wrong decisions

17. A guideline for effective listening is:
    a) Avoiding distractions
    b) Daydreaming
    c) Ignoring speaker
    d) Looking at phone
    Answer: a) Avoiding distractions

18. For good listening, one must:
    a) Keep patience
    b) Interrupt often
    c) Talk loudly
    d) Avoid eye contact
    Answer: a) Keep patience

19. Feedback in listening means:
    a) Ignoring
    b) Responding to the speaker
    c) Sleeping
    d) Talking without thinking
    Answer: b) Responding to the speaker

20. One way to listen effectively is:
    a) Preparing the mind to focus
    b) Making noise
    c) Not paying attention
    d) Talking over the speaker
    Answer: a) Preparing the mind to focus

21. Hearing means:
    a) Paying attention
    b) Just receiving sounds
    c) Understanding the message
    d) Giving feedback
    Answer: b) Just receiving sounds

22. Listening means:
    a) Only hearing
    b) Hearing + understanding
    c) Ignoring sounds
    d) Talking back
    Answer: b) Hearing + understanding

23. Hearing is:
    a) Passive
    b) Active
    c) Two-way
    d) Feedback
    Answer: a) Passive

24. Listening is:
    a) Passive
    b) Active
    c) Automatic
    d) Ignoring
    Answer: b) Active

25. Attentive listening means:
    a) Paying full attention
    b) Ignoring
    c) Talking while listening
    d) Looking away
    Answer: a) Paying full attention

26. Critical listening means:
    a) Listening without thinking
    b) Judging and analyzing the message
    c) Ignoring the speaker
    d) Sleeping
    Answer: b) Judging and analyzing the message

27. Empathetic listening means:
    a) Listening with care and feelings
    b) Listening for fun
    c) Listening without focus
    d) Not understanding
    Answer: a) Listening with care and feelings

28. Casual listening means:
    a) Listening seriously
    b) Listening for enjoyment
    c) Listening for judgment
    d) Listening with feelings
    Answer: b) Listening for enjoyment

29. The first step in the listening process is:
    a) Responding
    b) Receiving
    c) Feedback
    d) Analyzing
    Answer: b) Receiving

30. Understanding in listening means:
    a) Getting the meaning of the message
    b) Ignoring the meaning
    c) Talking back
    d) Sleeping
    Answer: a) Getting the meaning of the message

31. Feedback in listening is:
    a) Reply or response to the speaker
    b) Ignoring the speaker
    c) Making noise
    d) Doing nothing
    Answer: a) Reply or response to the speaker

32. Which is NOT a step in the listening process?
    a) Receiving
    b) Understanding
    c) Daydreaming
    d) Feedback
    Answer: c) Daydreaming

33. The last step in the listening process is:
    a) Receiving
    b) Understanding
    c) Feedback
    d) Hearing
    Answer: c) Feedback

34. In the listening process, decoding means:
    a) Understanding the message
    b) Only hearing the message
    c) Ignoring the message
    d) Forgetting the message
    Answer: a) Understanding the message

35. The listening process is:
    a) A one-step action
    b) A multi-step action
    c) An automatic action
    d) Not important
    Answer: b) A multi-step action

Unit-2 (MCQs)

1. A group discussion means:
   a) One person speaking only
   b) Many people talking together on a topic
   c) Writing notes silently
   d) Arguing without order
   Answer: b) Many people talking together on a topic

2. A good group discussion is:
   a) Confused and noisy
   b) Organized and meaningful
   c) Silent and dull
   d) Only one person’s view
   Answer: b) Organized and meaningful

3. Group discussion helps in:
   a) Sharing ideas
   b) Fighting with each other
   c) Sitting quietly
   d) Wasting time
   Answer: a) Sharing ideas

4. One feature of group discussion is:
   a) Active participation
   b) No speaking
   c) Only listening
   d) Ignoring others
   Answer: a) Active participation

5. To make a group discussion effective, members should:
   a) Shout loudly
   b) Respect others’ opinions
   c) Ignore the topic
   d) Fight with others
   Answer: b) Respect others’ opinions

6. An effective group discussion requires:
   a) Good communication skills
   b) Sleeping in the group
   c) Negative attitude
   d) Only one speaker
   Answer: a) Good communication skills

7. A good group discussion should end with:
   a) Noise
   b) A conclusion or summary
   c) Arguments
   d) No result
   Answer: b) A conclusion or summary

8. In an effective discussion, participants must:
   a) Dominate
   b) Listen carefully
   c) Ignore others
   d) Waste time
   Answer: b) Listen carefully

9. The first step in group discussion is:
   a) Summarizing
   b) Introducing the topic
   c) Ending the discussion
   d) Arguing
   Answer: b) Introducing the topic

10. In group discussion, after introducing the topic, the next step is:
    a) Sharing views and opinions
    b) Closing the group
    c) Sitting silently
    d) Arguing
    Answer: a) Sharing views and opinions

11. The step before ending a group discussion is:
    a) Shouting
    b) Summarizing points
    c) Starting again
    d) Ignoring the topic
    Answer: b) Summarizing points

12. The last step in group discussion is:
    a) Conclusion
    b) Introduction
    c) Noise
    d) Arguments
    Answer: a) Conclusion

13. One advantage of group discussion is:
    a) Better decision making
    b) More confusion
    c) Waste of time
    d) No clarity
    Answer: a) Better decision making

14. A disadvantage of group discussion is:
    a) Dominance by few members
    b) Sharing of ideas
    c) Learning from others
    d) Building confidence
    Answer: a) Dominance by few members

15. Advantage of group work is:
    a) Teamwork and cooperation
    b) Loneliness
    c) No communication
    d) Lack of ideas
    Answer: a) Teamwork and cooperation

16. Disadvantage of group work is:
    a) Misunderstandings and conflicts
    b) Learning from peers
    c) Creative solutions
    d) Confidence building
    Answer: a) Misunderstandings and conflicts

17. A group means:
    a) One single person
    b) Two or more people working or talking together
    c) Empty space
    d) Noise only
    Answer: b) Two or more people working or talking together

18. A group is formed to:
    a) Work together for a goal
    b) Fight with each other
    c) Waste time
    d) Ignore each other
    Answer: a) Work together for a goal

19. A group is different from a crowd because:
    a) Group has a purpose
    b) Group is noisy
    c) Group is careless
    d) Group is temporary
    Answer: a) Group has a purpose

20. Which of the following is NOT a group?
    a) Cricket team
    b) Class of students
    c) People waiting at a bus stop
    d) Family
    Answer: c) People waiting at a bus stop

21. One characteristic of a group is:
    a) Common goal
    b) No unity
    c) No communication
    d) Only silence
    Answer: a) Common goal

22. Groups are built on:
    a) Communication and cooperation
    b) Misunderstanding
    c) Fighting
    d) Silence
    Answer: a) Communication and cooperation

23. A strong group shows:
    a) Unity and teamwork
    b) Arguments always
    c) Selfishness
    d) Laziness
    Answer: a) Unity and teamwork

24. Which is a characteristic of a group?
    a) Interaction among members
    b) No talking
    c) No relation
    d) Individual goals only
    Answer: a) Interaction among members

25. Group personality means:
    a) How the group behaves as a whole
    b) Only one person’s personality
    c) No behavior at all
    d) Fighting members
    Answer: a) How the group behaves as a whole

26. A positive group personality shows:
    a) Cooperation and respect
    b) Noise and conflict
    c) No unity
    d) Ignorance
    Answer: a) Cooperation and respect

27. A negative group personality creates:
    a) Misunderstandings and conflicts
    b) Unity
    c) Team spirit
    d) Confidence
    Answer: a) Misunderstandings and conflicts

28. A group personality is shaped by:
    a) All members’ attitude and behavior
    b) Only one leader
    c) Outsiders
    d) Silence
    Answer: a) All members’ attitude and behavior

29. One “Do” in group discussion is:
    a) Listen carefully
    b) Interrupt others
    c) Shout loudly
    d) Dominate always
    Answer: a) Listen carefully

30. One “Don’t” in group discussion is:
    a) Respect others
    b) Use abusive words
    c) Give logical points
    d) Stay polite
    Answer: b) Use abusive words

31. A good participant should:
    a) Speak politely and clearly
    b) Shout and argue
    c) Look away
    d) Sleep
    Answer: a) Speak politely and clearly

32. One “Do” in group discussion is:
    a) Maintain eye contact
    b) Ignore the topic
    c) Talk off-topic
    d) Sit silently always
    Answer: a) Maintain eye contact

33. One “Don’t” in group discussion is:
    a) Respect time
    b) Speak too long unnecessarily
    c) Give examples
    d) Be confident
    Answer: b) Speak too long unnecessarily

34. A participant should not:
    a) Listen to others
    b) Repeat same points again and again
    c) Stay calm
    d) Give useful ideas
    Answer: b) Repeat same points again and again

35. In group discussion, members should:
    a) Stay respectful and cooperative
    b) Fight and dominate
    c) Talk off-topic
    d) Waste time
    Answer: a) Stay respectful and cooperative