Unit-1
1. Language is mainly used for:
a) Sleeping
b) Playing games
c) Communication
d) Decoration
Answer: c) Communication
2. Communication without language is:
a) Easy
b) Clear
c) Difficult
d) Perfect
Answer: c) Difficult
3. Language is:
a) A tool of communication
b) Just noise
c) Only writing
d) Only silence
Answer: a) A tool of communication
4. Effective communication requires:
a) Clarity and understanding
b) Shouting
c) Silence only
d) Ignoring
Answer: a) Clarity and understanding
5. In communication, feedback means:
a) Response from receiver
b) Ignoring
c) Talking alone
d) Sleeping
Answer: a) Response from receiver
6. English is called a global language because:
a) It is easy
b) It is spoken worldwide
c) It is the oldest language
d) It has no grammar
Answer: b) It is spoken worldwide
7. English is used as a link language in:
a) India
b) Europe
c) Africa
d) All of these
Answer: d) All of these
8. English helps in:
a) Global communication
b) Local silence
c) Isolation
d) Only entertainment
Answer: a) Global communication
9. English is important in:
a) Science and Technology
b) Business
c) Education
d) All of these
Answer: d) All of these
10. English connects people from:
a) One state only
b) Different countries
c) One family only
d) One street only
Answer: b) Different countries
11. Which is a variety of English?
a) British English
b) American English
c) Australian English
d) All of these
Answer: d) All of these
12. The spelling “colour” is used in:
a) American English
b) British English
c) Australian English
d) None
Answer: b) British English
13. The spelling “color” is used in:
a) American English
b) British English
c) Australian English
d) Canadian English
Answer: a) American English
14. “Lift” in British English is called ______ in American English.
a) Elevator
b) Stairs
c) Escalator
d) Ladder
Answer: a) Elevator
15. “Flat” in British English is called ______ in American English.
a) Apartment
b) House
c) Room
d) Floor
Answer: a) Apartment
16. Varieties of English are also called:
a) World Englishes
b) World Languages
c) World Slangs
d) World Stories
Answer: a) World Englishes
17. The English variety spoken in India is called:
a) Hinglish
b) Indian English
c) Desi English
d) Local English
Answer: b) Indian English
18. Australian English is known for using:
a) Shortened words (like “arvo” for afternoon)
b) Long complex words
c) No slang
d) French style
Answer: a) Shortened words
19. “Chips” in British English are called ______ in American English.
a) Fries
b) Cookies
c) Biscuits
d) Crackers
Answer: a) Fries
20. “Football” in British English is called ______ in American English.
a) Soccer
b) Rugby
c) Baseball
d) Hockey
Answer: a) Soccer
21. Business English means:
a) English used in trade and commerce
b) English used for poetry
c) English used for drama
d) English used for jokes
Answer: a) English used in trade and commerce
22. Business English includes:
a) Writing emails and reports
b) Giving presentations
c) Attending meetings
d) All of these
Answer: d) All of these
23. Business English is important for:
a) Global trade
b) Sharing ideas
c) Clear communication
d) All of these
Answer: d) All of these
24. A polite business email should use:
a) Slang
b) Respectful tone
c) Angry words
d) Abusive language
Answer: b) Respectful tone
25. Business English focuses on:
a) Clarity and professionalism
b) Long stories
c) Entertainment only
d) Gossip
Answer: a) Clarity and professionalism
26. Which is an example of Business English?
a) “Dear Sir, Kindly find attached report”
b) “Hey buddy, what’s up?”
c) “Yo! Chill out”
d) “Lol that’s funny”
Answer: a) “Dear Sir, Kindly find attached report”
27. Business communication should be:
a) Clear, concise, correct
b) Confusing and long
c) Unclear and rude
d) Informal always
Answer: a) Clear, concise, correct
28. In business, English helps in:
a) International meetings
b) Negotiations
c) Contracts
d) All of these
Answer: d) All of these
29. A business presentation should be:
a) Organized and clear
b) Long and confusing
c) Shouting loudly
d) Ignoring audience
Answer: a) Organized and clear
30. The language of business letters should be:
a) Simple and formal
b) Complicated and rude
c) Informal and slangy
d) No rules
Answer: a) Simple and formal
31. Workplace communication means:
a) Communication at office or workplace
b) Talking at home
c) Gossip in market
d) Communication on stage
Answer: a) Communication at office or workplace
32. Workplace communication includes:
a) Emails
b) Meetings
c) Reports
d) All of these
Answer: d) All of these
33. Good workplace communication builds:
a) Confusion
b) Teamwork and trust
c) Fights
d) Silence
Answer: b) Teamwork and trust
34. Poor workplace communication results in:
a) Productivity
b) Misunderstandings
c) Better teamwork
d) Success
Answer: b) Misunderstandings
35. Which of the following is NOT workplace communication?
a) Office meeting
b) Writing reports
c) Ordering food with friends
d) Business emails
Answer: c) Ordering food with friends
Unit-2
1. Information Technology is mainly used for:
a) Entertainment only
b) Communication and information sharing
c) Sleeping
d) Cooking
Answer: b) Communication and information sharing
2. IT has made communication:
a) Slower
b) Faster and easier
c) Difficult
d) Confusing
Answer: b) Faster and easier
3. One example of IT communication is:
a) Letter writing
b) SMS
c) Voice Mail
d) Both b and c
Answer: d) Both b and c
4. Internet is:
a) A global network of computers
b) A telephone
c) A calculator
d) A TV
Answer: a) A global network of computers
5. The Internet helps in:
a) Sending E-Mails
b) Video calls
c) Searching information
d) All of these
Answer: d) All of these
6. One advantage of Internet is:
a) Quick communication
b) Expensive letters
c) Time delay
d) None
Answer: a) Quick communication
7. One disadvantage of Internet is:
a) Cyber crimes
b) High cost letters
c) No information
d) None
Answer: a) Cyber crimes
8. Internet is also called:
a) Highway of information
b) Black board
c) Library book
d) Radio system
Answer: a) Highway of information
9. FAX is used to:
a) Send documents over telephone lines
b) Send parcels
c) Make voice calls
d) Send SMS
Answer: a) Send documents over telephone lines
10. Full form of FAX is:
a) Fast Access Xerox
b) Facsimile
c) Face Action Xerox
d) Fast Application Xchange
Answer: b) Facsimile
11. One advantage of FAX is:
a) Quick sending of documents
b) Only sending voice
c) Only sending parcels
d) No printing
Answer: a) Quick sending of documents
12. One disadvantage of FAX is:
a) Poor quality images
b) Speed
c) Easy use
d) Fast delivery
Answer: a) Poor quality images
13. E-Mail stands for:
a) Easy Mail
b) Electronic Mail
c) Effective Mail
d) Electric Mail
Answer: b) Electronic Mail
14. E-Mail can send:
a) Only letters
b) Text, images, files
c) Only photos
d) Only songs
Answer: b) Text, images, files
15. An advantage of E-Mail is:
a) Fast and cheap communication
b) Very costly
c) Very slow
d) Only local use
Answer: a) Fast and cheap communication
16. One disadvantage of E-Mail is:
a) Junk mails / spam
b) Quick sending
c) Attachments allowed
d) Free use
Answer: a) Junk mails / spam
17. Which is a correct E-Mail address?
a) ramgmail.com
b) sita@123
c) rita@gmail.com
d) none
Answer: c) rita@gmail.com
18. Audio conferencing means:
a) Talking with many people by telephone at the same time
b) Watching TV
c) Playing music
d) Reading a book
Answer: a) Talking with many people by telephone at the same time
19. Video conferencing means:
a) Talking and seeing each other on screen
b) Writing letters
c) Sending files
d) Watching films
Answer: a) Talking and seeing each other on screen
20. One advantage of audio/video conferencing is:
a) Saves travel cost and time
b) Needs physical presence
c) Only for local use
d) None
Answer: a) Saves travel cost and time
21. One disadvantage of video conferencing is:
a) Technical problems and network issues
b) Easy communication
c) Time saving
d) Cost saving
Answer: a) Technical problems and network issues
22. Video conferencing is mostly used in:
a) Business meetings
b) Education
c) Interviews
d) All of these
Answer: d) All of these
23. SMS stands for:
a) Short Mail Service
b) Short Message Service
c) Smart Message Sending
d) Simple Mail Sending
Answer: b) Short Message Service
24. SMS can be sent through:
a) Mobile phones
b) Typewriter
c) Radio
d) TV
Answer: a) Mobile phones
25. One advantage of SMS is:
a) Quick and cheap
b) Very slow
c) Very costly
d) Long like letters
Answer: a) Quick and cheap
26. One disadvantage of SMS is:
a) Limited characters
b) Fast delivery
c) Easy use
d) Widely used
Answer: a) Limited characters
27. Voice Mail means:
a) Sending spoken messages electronically
b) Writing letters
c) Faxing a paper
d) None
Answer: a) Sending spoken messages electronically
28. One advantage of Voice Mail is:
a) Message stored and listened later
b) Must answer immediately
c) Only text allowed
d) None
Answer: a) Message stored and listened later
29. One disadvantage of Voice Mail is:
a) Sometimes ignored or missed
b) Always read immediately
c) Always seen instantly
d) Never stored
Answer: a) Sometimes ignored or missed
30. A common advantage of IT communication is:
a) Fast and global reach
b) Very slow
c) Costly always
d) No sharing
Answer: a) Fast and global reach
31. A common disadvantage of IT communication is:
a) Technical issues and misuse
b) Always free
c) Always perfect
d) None
Answer: a) Technical issues and misuse
32. Which technology is slowly replaced by E-Mail and Scanning?
a) SMS
b) Fax
c) Voice Mail
d) Internet
Answer: b) Fax
33. Which is the cheapest and fastest communication tool?
a) Letters
b) E-Mail
c) Telegram
d) Postcard
Answer: b) E-Mail
34. Which tool is best for group online meetings?
a) Fax
b) Video Conferencing
c) SMS
d) Voice Mail
Answer: b) Video Conferencing
35. Which one is suitable for short urgent messages?
a) SMS
b) Fax
c) Letter
d) Video Conference
Answer: a) SMS
Unit-3
1. Problem-Solving is the ability to:
a) Avoid problems
b) Identify and find solutions to problems
c) Ignore issues
d) Create problems
Answer: b) Identify and find solutions to problems
2. The first step in problem-solving is:
a) Ignoring the problem
b) Identifying the problem
c) Fighting the problem
d) Running away
Answer: b) Identifying the problem
3. Which is a part of problem-solving?
a) Analysis
b) Decision making
c) Implementation
d) All of these
Answer: d) All of these
4. A good problem-solver is:
a) Impatient
b) Creative and logical
c) Angry
d) Careless
Answer: b) Creative and logical
5. Which is NOT a step of problem-solving?
a) Defining the problem
b) Generating solutions
c) Sleeping
d) Evaluating solutions
Answer: c) Sleeping
6. Problem-solving skills are most important in:
a) Exams
b) Daily life and workplace
c) Sports only
d) None
Answer: b) Daily life and workplace
7. Brainstorming is used in:
a) Cooking
b) Problem-solving
c) Sleeping
d) Fighting
Answer: b) Problem-solving
8. Decision making comes after:
a) Identifying solutions
b) Sleeping
c) Ignoring
d) Avoiding
Answer: a) Identifying solutions
9. Which soft skill is closely linked to problem-solving?
a) Emotional Intelligence
b) Laziness
c) Anger
d) Carelessness
Answer: a) Emotional Intelligence
10. Inter-Cultural Communication means:
a) Talking only with friends
b) Communication between people of different cultures
c) Communication with animals
d) None
Answer: b) Communication between people of different cultures
11. A barrier in inter-cultural communication is:
a) Language differences
b) Cultural differences
c) Stereotypes
d) All of these
Answer: d) All of these
12. Which skill helps in inter-cultural communication?
a) Patience
b) Open-mindedness
c) Respect for others
d) All of these
Answer: d) All of these
13. Non-verbal signs like gestures may:
a) Have the same meaning everywhere
b) Have different meanings in different cultures
c) Always mean nothing
d) None
Answer: b) Have different meanings in different cultures
14. Inter-cultural skills are important because:
a) They reduce misunderstandings
b) They increase respect
c) They help in global business
d) All of these
Answer: d) All of these
15. Which is an example of inter-cultural communication?
a) Talking between two classmates from same city
b) Business meeting with people from different countries
c) Talking to yourself
d) Reading a book
Answer: b) Business meeting with people from different countries
16. Stereotyping in inter-cultural communication is:
a) Always positive
b) Always accurate
c) Making fixed assumptions about a culture
d) None
Answer: c) Making fixed assumptions about a culture
17. Respecting cultural differences shows:
a) Leadership skills
b) Emotional Intelligence
c) Good inter-cultural skills
d) Laziness
Answer: c) Good inter-cultural skills
18. A handshake meaning respect in one culture may mean:
a) The same everywhere
b) Something different in another culture
c) Nothing
d) Always anger
Answer: b) Something different in another culture
19. Emotional Intelligence means:
a) Using emotions wisely
b) Ignoring emotions
c) Always crying
d) No emotions
Answer: a) Using emotions wisely
20. Who made Emotional Intelligence popular?
a) William Shakespeare
b) Daniel Goleman
c) Albert Einstein
d) Charles Dickens
Answer: b) Daniel Goleman
21. Which is a part of Emotional Intelligence?
a) Self-awareness
b) Self-control
c) Empathy
d) All of these
Answer: d) All of these
22. A person with Emotional Intelligence:
a) Controls anger
b) Understands others
c) Works well in teams
d) All of these
Answer: d) All of these
23. Which is NOT a part of Emotional Intelligence?
a) Empathy
b) Problem-solving
c) Cooking
d) Self-regulation
Answer: c) Cooking
24. Emotional Intelligence helps in:
a) Building relationships
b) Leadership
c) Teamwork
d) All of these
Answer: d) All of these
25. Which soft skill connects Emotional Intelligence and Problem-Solving?
a) Decision making
b) Running away
c) Anger
d) Laziness
Answer: a) Decision making
26. A person with low Emotional Intelligence is often:
a) Calm and patient
b) Angry and rude
c) Understanding
d) Helpful
Answer: b) Angry and rude
27. Leadership means:
a) Guiding and motivating people
b) Controlling machines
c) Playing alone
d) None
Answer: a) Guiding and motivating people
28. Which is a quality of a good leader?
a) Confidence
b) Communication skills
c) Vision
d) All of these
Answer: d) All of these
29. A leader should:
a) Inspire people
b) Misguide people
c) Avoid teamwork
d) Be selfish
Answer: a) Inspire people
30. Leadership skills are important in:
a) Workplace
b) Schools
c) Sports teams
d) All of these
Answer: d) All of these
31. A democratic leader:
a) Takes decisions alone
b) Involves team in decision-making
c) Never listens
d) Always angry
Answer: b) Involves team in decision-making
32. A leader who uses fear to control is called:
a) Autocratic leader
b) Democratic leader
c) Friendly leader
d) Helpful leader
Answer: a) Autocratic leader
33. Which is NOT a leadership skill?
a) Teamwork
b) Motivation
c) Laziness
d) Problem-solving
Answer: c) Laziness
34. Which quality helps a leader connect with people?
a) Empathy
b) Anger
c) Laziness
d) Selfishness
Answer: a) Empathy
35. A true leader is one who:
a) Takes all credit alone
b) Shares success with the team
c) Always ignores people
d) Never listens
Answer: b) Shares success with the team
Unit-4
1. Personality means:
a) Physical appearance only
b) The overall pattern of thoughts, feelings, and behavior
c) Only speaking style
d) None
Answer: b) The overall pattern of thoughts, feelings, and behavior
2. Which is NOT a part of personality?
a) Attitude
b) Behavior
c) Emotions
d) Electricity
Answer: d) Electricity
3. Personality development helps in:
a) Communication
b) Confidence building
c) Career growth
d) All of these
Answer: d) All of these
4. A person with a strong personality is usually:
a) Confident and disciplined
b) Lazy and careless
c) Silent always
d) None
Answer: a) Confident and disciplined
5. Which factor affects personality?
a) Environment
b) Heredity
c) Experience
d) All of these
Answer: d) All of these
6. Good personality is important in:
a) Jobs
b) Social relations
c) Leadership
d) All of these
Answer: d) All of these
7. Extroverts are:
a) Shy and reserved
b) Outgoing and social
c) Silent
d) None
Answer: b) Outgoing and social
8. Introverts are:
a) Talkative
b) Shy and quiet
c) Loud and open
d) None
Answer: b) Shy and quiet
9. Ambiverts are:
a) Only shy
b) Only social
c) Mix of introvert and extrovert
d) None
Answer: c) Mix of introvert and extrovert
10. Which type of personality enjoys teamwork?
a) Extrovert
b) Introvert
c) Ambivert
d) None
Answer: a) Extrovert
11. Which type of personality is more creative and thoughtful?
a) Introvert
b) Extrovert
c) Both
d) None
Answer: a) Introvert
12. Personality traits mean:
a) Special qualities of a person
b) Food habits
c) Dressing only
d) None
Answer: a) Special qualities of a person
13. Example of a positive trait is:
a) Honesty
b) Laziness
c) Anger
d) Carelessness
Answer: a) Honesty
14. Example of a negative trait is:
a) Responsibility
b) Confidence
c) Dishonesty
d) Discipline
Answer: c) Dishonesty
15. SWOT stands for:
a) Strength, Weakness, Opportunity, Threat
b) Smart, Wise, Open, Talent
c) Small Work Over Time
d) None
Answer: a) Strength, Weakness, Opportunity, Threat
16. SWOT analysis helps in:
a) Knowing yourself
b) Ignoring problems
c) Sleeping
d) None
Answer: a) Knowing yourself
17. Self-awareness means:
a) Knowing your strengths and weaknesses
b) Knowing other people only
c) Avoiding self-check
d) None
Answer: a) Knowing your strengths and weaknesses
18. Which is an opportunity in SWOT?
a) A chance for growth or success
b) A mistake
c) A weakness
d) A threat
Answer: a) A chance for growth or success
19. Self-Esteem means:
a) Respect and value for yourself
b) Hating yourself
c) Ignoring yourself
d) None
Answer: a) Respect and value for yourself
20. Self-Confidence means:
a) Believing in your abilities
b) Fear of failure
c) Depending only on others
d) None
Answer: a) Believing in your abilities
21. Self-Discipline means:
a) Controlling your actions and behavior
b) Doing whatever you like
c) No planning
d) None
Answer: a) Controlling your actions and behavior
22. A person with self-confidence is usually:
a) Fearful
b) Positive and active
c) Negative
d) Lazy
Answer: b) Positive and active
23. Self-discipline helps in:
a) Time management
b) Goal achievement
c) Building strong character
d) All of these
Answer: d) All of these
24. Empathy means:
a) Understanding others’ feelings
b) Ignoring others
c) Fighting with others
d) None
Answer: a) Understanding others’ feelings
25. A person with empathy is:
a) Kind and helpful
b) Rude and careless
c) Always angry
d) None
Answer: a) Kind and helpful
26. Critical thinking means:
a) Thinking clearly and logically
b) Believing everything blindly
c) Avoiding questions
d) None
Answer: a) Thinking clearly and logically
27. Which is a step in critical thinking?
a) Analyzing information
b) Asking questions
c) Making decisions
d) All of these
Answer: d) All of these
28. Critical thinkers are:
a) Curious and open-minded
b) Lazy and careless
c) Silent always
d) None
Answer: a) Curious and open-minded
29. Stress management means:
a) Controlling and reducing stress
b) Increasing stress
c) Ignoring stress always
d) None
Answer: a) Controlling and reducing stress
30. Which is a healthy way to manage stress?
a) Exercise
b) Meditation
c) Proper rest
d) All of these
Answer: d) All of these
31. Stress is caused by:
a) Work pressure
b) Exams
c) Personal problems
d) All of these
Answer: d) All of these
32. Which is NOT a way of stress management?
a) Relaxation
b) Time management
c) Overthinking
d) Talking with friends
Answer: c) Overthinking
33. Stress can affect:
a) Body health
b) Mind
c) Relationships
d) All of these
Answer: d) All of these
34. Deep breathing helps in:
a) Managing stress
b) Increasing anger
c) More stress
d) None
Answer: a) Managing stress
35. A person who manages stress well is usually:
a) Calm and balanced
b) Always worried
c) Angry and nervous
d) Careless
Answer: a) Calm and balanced