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Unit-1 (MCQs)
1. What is communication?
A. Buying and selling things
B. Sharing ideas and information
C. Reading only
D. Arguing with others
Answer: B. Sharing ideas and information
2. The word “communication” comes from which Latin word?
A. Communicare
B. Communitas
C. Communa
D. Commando
Answer: A. Communicare
3. What does “Communicare” mean?
A. To fight
B. To share or make common
C. To speak loudly
D. To write notes
Answer: B. To share or make common
4. Who is the sender in the communication process?
A. The person who listens
B. The person who sends the message
C. The one who interrupts
D. The group of people
Answer: B. The person who sends the message
5. What is the message in communication?
A. The feedback
B. The information or idea shared
C. The place of meeting
D. The receiver
Answer: B. The information or idea shared
6. What is feedback?
A. The sender’s idea
B. The receiver’s response
C. A written note
D. The place of communication
Answer: B. The receiver’s response
7. Which of the following is NOT a mode of communication?
A. Verbal
B. Non-verbal
C. Visual
D. Sleeping
Answer: D. Sleeping
8. Which mode of communication uses spoken or written words?
A. Verbal communication
B. Non-verbal communication
C. Visual communication
D. Emotional communication
Answer: A. Verbal communication
9. Which of the following is an example of non-verbal communication?
A. Telephone call
B. Email
C. Facial expressions
D. Letter
Answer: C. Facial expressions
10. Which is an example of visual communication?
A. Chart or diagram
B. Lecture
C. Conversation
D. Meeting
Answer: A. Chart or diagram
11. What is the main purpose of communication?
A. To create misunderstanding
B. To share meaning and understanding
C. To waste time
D. To confuse people
Answer: B. To share meaning and understanding
12. Which of the following is an element of communication?
A. Channel
B. Weather
C. Money
D. Distance
Answer: A. Channel
13. What is “noise” in communication?
A. Music
B. Any disturbance that blocks the message
C. Clear voice
D. Slow speech
Answer: B. Any disturbance that blocks the message
14. Which of these is an example of formal communication?
A. Chatting with friends
B. Talking during lunch
C. Office meeting
D. Family talk
Answer: C. Office meeting
15. Which of these is an example of informal communication?
A. Notice in office
B. Friendly talk with colleagues
C. Business letter
D. Official email
Answer: B. Friendly talk with colleagues
16. Communication is effective when
A. The message is misunderstood
B. The receiver understands correctly
C. There is no feedback
D. It is one-sided
Answer: B. The receiver understands correctly
17. Which of the following is a barrier to communication?
A. Clear voice
B. Noise and distraction
C. Understanding
D. Listening carefully
Answer: B. Noise and distraction
18. Which of these is NOT a type of communication?
A. Upward
B. Downward
C. Circular
D. Sideward
Answer: D. Sideward
19. In which type of communication does a boss give orders to employees?
A. Upward communication
B. Downward communication
C. Lateral communication
D. Informal communication
Answer: B. Downward communication
20. When employees give feedback to their boss, it is
A. Downward communication
B. Upward communication
C. Cross communication
D. Informal communication
Answer: B. Upward communication
21. What is the first step in the communication process?
A. Feedback
B. Encoding
C. Sending
D. Idea formation
Answer: D. Idea formation
22. Which step comes last in the communication process?
A. Feedback
B. Message
C. Channel
D. Receiver
Answer: A. Feedback
23. Communication helps in
A. Building relationships
B. Creating confusion
C. Hiding information
D. Wasting time
Answer: A. Building relationships
24. Which of these is a written form of communication?
A. Telephone call
B. Meeting
C. Letter or email
D. Gesture
Answer: C. Letter or email
25. The nature of communication is —
A. A one-time activity
B. A continuous and two-way process
C. Only speaking
D. Only listening
Answer: B. A continuous and two-way process
Unit-2 (MCQs)
1. What is verbal communication?
A. Communication without words
B. Communication using spoken or written words
C. Communication through pictures
D. Communication through signs only
Answer: B. Communication using spoken or written words
2. Which of the following is a type of verbal communication?
A. Smile
B. Email
C. Gesture
D. Eye contact
Answer: B. Email
3. Non-verbal communication means —
A. Using only written words
B. Communication without using words
C. Using only loud speech
D. Sending messages through letters
Answer: B. Communication without using words
4. Which of these is an example of non-verbal communication?
A. Telephone call
B. Letter
C. Facial expression
D. Report
Answer: C. Facial expression
5. Which of these is an example of spoken communication?
A. Newspaper
B. Radio speech
C. Letter
D. Email
Answer: B. Radio speech
6. Written communication includes —
A. Speech
B. Telephone
C. Letters and reports
D. Handshake
Answer: C. Letters and reports
7. Personal communication takes place between —
A. Two offices
B. Two or more people for personal reasons
C. Two companies
D. Government departments
Answer: B. Two or more people for personal reasons
8. Social communication is mainly used to —
A. Build social relationships
B. Conduct interviews
C. Give orders
D. File reports
Answer: A. Build social relationships
9. Business communication is mostly —
A. Informal and emotional
B. Formal and professional
C. Personal and casual
D. Without purpose
Answer: B. Formal and professional
10. Which of the following is an example of business communication?
A. Talking to a friend
B. Sending an official email to a client
C. Family conversation
D. Greeting a neighbor
Answer: B. Sending an official email to a client
11. A communication barrier is —
A. Something that helps communication
B. Anything that blocks or distorts a message
C. A form of polite talk
D. A type of language
Answer: B. Anything that blocks or distorts a message
12. Physical barriers include —
A. Noise, distance, or poor connection
B. Anger and fear
C. Misunderstanding words
D. Poor vocabulary
Answer: A. Noise, distance, or poor connection
13. Which is an example of psychological barrier?
A. Technical fault
B. Emotional stress or lack of attention
C. Different time zones
D. Poor handwriting
Answer: B. Emotional stress or lack of attention
14. Language difference is an example of —
A. Physical barrier
B. Cultural barrier
C. Semantic barrier
D. Social barrier
Answer: C. Semantic barrier
15. A good strategy to overcome communication barriers is —
A. Ignoring the receiver
B. Using clear and simple language
C. Speaking too fast
D. Avoiding feedback
Answer: B. Using clear and simple language
16. Which is NOT a strategy for effective communication?
A. Listening carefully
B. Using clear words
C. Creating confusion
D. Giving feedback
Answer: C. Creating confusion
17. Intrapersonal communication means —
A. Talking to others
B. Communication within oneself
C. Communication in a group
D. Public speech
Answer: B. Communication within oneself
18. An example of intrapersonal communication is —
A. Talking to a friend
B. Writing a diary or self-reflection
C. Office meeting
D. Classroom discussion
Answer: B. Writing a diary or self-reflection
19. Interpersonal communication means —
A. Between two or more people
B. Within one’s mind
C. Between two countries
D. Between machines
Answer: A. Between two or more people
20. Which of the following is an example of interpersonal communication?
A. Self-talk
B. Group discussion
C. Conversation between teacher and student
D. Watching TV
Answer: C. Conversation between teacher and student
21. Group communication happens when
A. Only one person speaks to self
B. Two people exchange letters
C. Many people discuss a topic together
D. People stay silent
Answer: C. Many people discuss a topic together
22. Public speaking is a form of —
A. Group communication
B. Intrapersonal communication
C. Interpersonal communication
D. Non-verbal communication
Answer: A. Group communication
23. Which type of communication is used in team meetings?
A. Intrapersonal
B. Interpersonal
C. Group communication
D. Personal communication
Answer: C. Group communication
24. Which of the following improves interpersonal communication?
A. Interrupting others
B. Listening actively
C. Using complex words
D. Avoiding eye contact
Answer: B. Listening actively
25. Effective communication always needs
A. One-way talking
B. Mutual understanding and feedback
C. Use of long speeches
D. Technical language
Answer: B. Mutual understanding and feedback
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