6AEC Question Bank

BA Semester VI

Course Category- AEC

Paper Title: Communication Skills

Question Bank

LONG QUESTIONS

1.    Define communication and explain the process of communication with the help of a suitable diagram.

2.    What is kinesics? Discuss the different types of body movements used in communication and explain their significance.

3.    Explain paralinguistics in detail. How do tone, pitch, stress, and pauses affect effective communication?

4.    What is proxemics? Describe the various distance zones and explain their role in interpersonal communication.

5.    Discuss chronemics as an important aspect of non-verbal communication. How does the use of time influence communication in personal and professional contexts?

SHORT QUESTIONS

1.    Define communication.

2.    What is meant by the communication process?

3.    Mention any two elements of the communication process.

4.    What is kinesics?

5.    Give two examples of kinesic communication.

6.    Define paralinguistics.

7.    What is meant by tone of voice in communication?

8.    Define proxemics.

9.    What is personal space?

10. What is chronemics?

11. How does time affect communication?

12. Name any two types of non-verbal communication.

UNIT-02

LONG QUESTIONS

1.    Define presentation strategies. Discuss the importance of defining the purpose of a presentation before preparing and delivering it.

2.    What is an effective presentation? Explain the key elements that contribute to making a presentation effective.

3.    Explain the role of audience analysis in presentation planning. How does understanding the audience and locale influence the success of a presentation?

4.    Discuss the process of organizing content for a presentation. Explain the importance of logical sequencing and clarity.

5.     What is an outline in presentation planning? Describe the steps involved in preparing an effective presentation outline.

SHORT QUESTIONS

1.    What is meant by presentation strategy?

2.    Why is defining the purpose of a presentation important?

3.    What are the main objectives of a presentation?

4.    What is audience analysis?

5.    Mention any two factors to be considered while analysing an audience.

6.    What is meant by ‘locale’ in the context of presentations?

7.    Why should a presenter consider the presentation venue?

8.    What is content organization?

9.    Mention any two methods of organizing presentation content.

10. What is a presentation outline?

11. Why is an outline important in presentation planning?

12. State any two features of an effective presentation.

Bachelor of Arts (English) Semester – VI

Course Category: AEC (Ability Enhancement Course)

Paper Title: Communication Skills

27024- ENAEC205-3C

UNIT-01 (LONG QUESTION WIRH ANSWER)

1.Define communication and explain the process of communication with the help of a suitable diagram.

Communication is the process through which individuals exchange information, ideas, thoughts, feelings, and emotions in order to achieve mutual understanding. The term communication originates from the Latin word communicare, which means “to share” or “to make common.” Communication is not merely the transmission of information; it also involves interpretation, understanding, and response. It is a continuous, dynamic, and interactive process that plays a crucial role in personal relationships, social interactions, education, administration, and professional life.

Communication can be verbal or non-verbal, written or oral, formal or informal. In every form, effective communication requires clarity of message, appropriate medium, and proper feedback. Without communication, human interaction, social organization, and development would not be possible.

Process of Communication

The communication process refers to the systematic and sequential steps involved in transmitting a message from the sender to the receiver. Each element of this process is interconnected, and the failure of any one element may result in ineffective communication.

1. Sender

The sender is the originator of the message. The sender conceives an idea or information and decides to communicate it to another person. The effectiveness of communication largely depends on the sender’s clarity of thought, language competence, and communication skills.

2. Idea or Thought

Before communication begins, the sender must have a clear idea or purpose in mind. This idea may include information, opinion, instruction, emotion, or intention that the sender wants to convey.

3. Encoding

Encoding is the process of converting the idea into a suitable form for transmission. The sender selects words, symbols, gestures, or expressions to frame the message. Proper encoding ensures that the message is clear, precise, and appropriate to the receiver’s level of understanding.

4. Message

The message is the encoded form of the sender’s idea. It is the actual content of communication. A message can be verbal (spoken or written) or non-verbal (gestures, facial expressions, posture, tone of voice).

5. Channel (Medium)

The channel is the medium through which the message is transmitted from sender to receiver. Common channels include face-to-face interaction, telephone, letters, emails, social media, and digital platforms. The choice of channel affects the effectiveness and speed of communication.

6. Receiver

The receiver is the person for whom the message is intended. The receiver must be attentive and receptive in order to receive the message properly. The receiver’s background, experience, attitude, and cultural context influence the interpretation of the message.

7. Decoding

Decoding is the process by which the receiver interprets and understands the message. Successful decoding occurs when the receiver understands the message in the same sense in which the sender intended it.

8. Feedback

Feedback is the response given by the receiver to the sender. It may be verbal or non-verbal and indicates whether the message has been understood correctly. Feedback makes communication a two-way and interactive process and helps in correcting misunderstandings.

9. Noise

Noise refers to any interference or barrier that disrupts the communication process. Noise may be:

• Physical noise (sound, poor connectivity)

• Psychological noise (stress, prejudice)

• Semantic noise (language difficulties, unclear words)

Noise can occur at any stage of the communication process and reduces the effectiveness of communication.

Diagram of the Communication Process

Sender → Encoding → Message → Channel → Receiver → Decoding → Feedback

                  ↑

                Noise

Conclusion

To conclude, communication is a vital human activity that enables the sharing of ideas and information. The communication process involves several stages, including sender, encoding, message, channel, receiver, decoding, feedback, and noise. Effective communication occurs when the message is clearly encoded, transmitted through an appropriate channel, accurately decoded, and supported by proper feedback. Understanding the process of communication helps individuals improve their interpersonal, academic, and professional interactions.

SHORT QUESTIONS WITH ANSWER

1. Define communication

Communication is the process of exchanging ideas, thoughts, information, or feelings between individuals or groups to achieve mutual understanding. It is a continuous and dynamic process that allows people to connect, share knowledge, express emotions, and influence others. Communication can take many forms, including:

·        Verbal Communication: Spoken or written words, such as conversations, speeches, or emails.

·        Non-verbal Communication: Body language, gestures, facial expressions, posture, and eye contact.

·        Visual Communication: Charts, graphs, diagrams, and symbols.

Effective communication ensures that the message intended by the sender is accurately understood by the receiver. It is essential in every aspect of life, including education, business, administration, and personal relationships. Without proper communication, misunderstandings, conflicts, and inefficiencies can occur.

Example: A teacher explaining a concept in class, a manager giving instructions to employees, or a doctor advising a patient are all examples of communication.

Importance of Communication:

1.    Facilitates sharing of knowledge and ideas.

2.    Builds and maintains personal and professional relationships.

3.    Helps in decision-making and problem-solving.

4.    Promotes understanding and reduces conflicts.

5.    Enhances teamwork and collaboration.

2. What is meant by the communication process?

The communication process is the sequence of steps through which a message is transmitted from the sender to the receiver and successfully understood. It highlights the systematic nature of communication and the factors that make it effective or ineffective.

The main components of the communication process are:

1.    Sender: The person who originates the message. The sender decides what needs to be communicated and how.

2.    Message: The information, idea, or emotion that the sender wants to convey.

3.    Encoding: The process of converting thoughts into symbols, words, gestures, or expressions so the receiver can understand the message.

4.    Channel / Medium: The method or medium through which the message is sent, such as face-to-face conversation, telephone, email, text, or social media.

5.    Receiver: The person or group who receives the message and interprets it.

6.    Decoding: The process by which the receiver interprets and understands the message. Effective decoding depends on the receiver’s knowledge, experience, and context.

7.    Feedback: The response from the receiver, showing whether the message has been understood correctly. Feedback makes communication a two-way process.

8.    Noise: Any disturbance that hinders communication, such as physical noise (loud sounds), psychological noise (stress, bias), or semantic noise (difficult words or jargon).

Example: When a teacher explains a lesson, students listening and asking questions act as receivers providing feedback, while a noisy classroom may interfere with understanding, representing noise.

Importance of Understanding the Communication Process:

·        Ensures clarity and reduces misunderstandings.

·        Helps in improving interpersonal, academic, and professional communication.

·        Enables effective decision-making and problem-solving.

·        Enhances collaboration and teamwork in organizations.

·        Helps identify and overcome barriers to communication.

Conclusion:
Communication is not just about speaking or writing; it is a complex process involving multiple steps. Understanding the communication process allows individuals to convey messages effectively, interpret responses accurately, and maintain smooth interaction in both personal and professional contexts.