Purchase Problems
Purchase Problems
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Which problem are you experiencing?
Which problem are you experiencing?
I didn't receive my item!
I didn't receive my item!
First, try restarting your game and your device, as this will force any pending purchases to finish processing.
If this doesn't help, first check your payment method to make sure you were charged. If you were not charged, you're all good! The purchase didn't happen and you can try again.
If you were charged and still have not received your item after restarting your device, please gather all relevant purchase receipts and forward them to us with your username and a description of the problem here.
If the link for emailing above does not work, please send an email to help@pixelpetz.com with your report instead. You must use the following form for your email, otherwise we cannot assist you.
Subject: Purchase Problem
Username:
Issue:
Receipt(s):
Can not purchase/purchase failed
Can not purchase/purchase failed
If you cannot seem to purchase anything, please double check to see if you have your parents' permission, and that purchasing is enabled on your device.
How can I get a refund?
How can I get a refund?
If you made the purchase in error, you can request a refund through Google Play or Apple as soon as possible.
Something else
Something else
Don't see your problem listed? No worries, just let us know using the button below!
If the button for emailing above does not work, please send an email to help@pixelpetz.com with your report instead. You must use the following form for your email, otherwise we cannot assist you.
Subject: Payment Problem
Username:
OS Type (iOS, Android, etc):
Item Purchased:
Additional Info and Attachments:
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