Account Issues
Account Issues
Embedded Files
I forgot my password!
I forgot my password!
There's two ways to reset your password:
Method 1: If you're already logged in, open your Settings, click on Change Password, then Forgot password, and then Reset Password.
Method 2: If you're logged out, click on Login, then Forgot password, enter your registered email and click on Reset Password.
Once you've clicked on Reset Password, wait for an email to show up and click the link in it to create a new password. If you don't see an email, wait 5 minutes and check your spam folder.
IMPORTANT - If you click on Reset Password multiple times, only the most recent email link will work!
I said a bad word, can you take me off timeout?
I said a bad word, can you take me off timeout?
In short, no we cannot. We have an automated service that will put players on timeout if they say any inappropriate words. This timeout only lasts for 1-3 days, so we ask that you wait it out fully. If you absolutely believe there was an error, please contact us.
How do I setup my email?
How do I setup my email?
If you have been logged out without connecting an email to your account, or you have lost access to your account and email connected to your account, you can use the form included in the button below to setup a new email on your account.
Afterwards, a staff member will reply either letting you know that your email was successfully changed, or that they need more information.
NOTE: This form may only be used if you never connected an email and no longer have access to the account, or you have lost access to the account and email connected to it!
If you use the form for another reason other than the reasons stated above, it will be ignored.
If the button for emailing above does not work, please send an email to help@pixelpetz.com with your report instead. You must use the following form for your email, otherwise we cannot assist you.
Subject: Email Change
Username:
New Email:
Proof of account ownership (can be anything only the account owner would see or know):
How do I delete my account?
How do I delete my account?
Inside your Settings, click on "Delete", then check both confirmations and type in your password to confirm. Once you delete your account, there is no going back, so please be really sure before deleting it!
If you need help, you can email us to delete your account. Each case must be done by a human, so please have patience! Once your account is deleted, you will no longer be able to login or have access to your petz.
If the button for emailing above does not work, please send an email to help@pixelpetz.com with your report instead. You must use the following form for your email, otherwise we cannot assist you.
Subject: Delete Account
Please delete my account and any associated data! I understand this is a permanent action and will not try to recover it in the future. I am emailing from the associated email to this account.
Username to delete:
Reason (optional):
Proof of account ownership (can be anything only the account owner would see or know):
I deleted my account, can I get it back?
I deleted my account, can I get it back?
No, once an account has been deleted you may not get it back. When deleting accounts we ask you to verify and make sure you really want to delete it.
Something else
Something else
Have a problem that's not listed here? Feel free to use this button to contact us about it.
If the button for emailing above does not work, please send an email to help@pixelpetz.com with your report instead. You must use the following form for your email, otherwise we cannot assist you.
Subject: Account Issue
Username:
Issue Description:
Files to attach:
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