Finance

Hi Ka-Seller,

Thank you for your email. To better assist you, please provide the following:

1. Shop Name

2. Seller Name

3. Seller ID

4. Concerned cutoff/s

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. To better assist you, we need to refer you over to our Membership/Community Engagement/GoCorpo Team.

[@supportchannel], your kind assistance please for this seller's concern on [specific concern].

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, please be advised that your payout is now under Lazada and not by OMSMPC. This payout transition is effective as you are yet to complete your OMSMPC Membership requirements. Kindly revisit the email that you received from Lazada for more details.

For now, your pending payout is under and will be released by Lazada. Please contact PSC via SC Help Center for further assistance.

Take note that your account may be endorsed back to Coop once you have finished all the requirements. To know more about Coop membership, please check the OMSMPC Membership FAQs.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, please be advised that your payouts are now being taken care of by Lazada and not by OMSMPC. Kindly revisit the email from Lazada regarding the payout transition to CitiDirect for more details.

For now, you only need to change your bank details in the Seller Center and no need to fill out the Seller Info Updates Form. Take note that your account may be endorsed back to Coop once you have completed all the requirements. Kindly check the OMSMPC Membership FAQs to know more.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your patience. We'd like to inform you that OMSMPC has a restricted capacity to resolve your concern. The payouts of your provided shop details were checked to be on hold by Lazada. Specific details have not been shared with Coop based on Lazada's standard process.

With this, your account including payout is under further checking by Lazada. Take note that your pending payouts are not endorsed to Coop. Kindly wait for the official communication from Lazada or you may contact PSC via SC Help Center for further assistance.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, be advised that your payouts are now being taken care of by Lazada and not by OMSMPC. Kindly revisit the email from Lazada regarding the payout transition to CitiDirect for more details.

Should you have more questions regarding your payout, kindly contact PSC via SC Help Center.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, we'd like to inform you that all​ matters regarding shipping fees, deliveries, claims, returns, disputes, and Seller Center concerns must be directed to the Help Center. These are Lazada-related concerns to which the Coop has very limited access.

We recommend that you immediately contact PSC via SC Help Center for further assistance and resolution.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you so much for your patience. For your concern, we'd like to inform you that since you are a Corporate seller, your payout is now directly processed and released by Lazada. The Coop has very limited access to the payout process of Corpo sellers. For further assistance and resolution, please contact PSC via SC Help Center.

Hope this helps. Thank you!

Hi Ka- Seller,

Thank you for your email. Congratulations for reaching the highest achievement as a Micro Seller! We’re glad to inform you that the Lazada Corporate Seller endorsements are now being handled by our Strategy and Plannning Team. For queries and next steps, please email gocorpo@microsellerscooperative.com.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, we verified your recent bank update request via Info Updates Form and updated the Coop database as declared in the Seller Center. See attached.

(insert attachment from info updates tracker)

Please expect your hold and next payouts to be processed to this updated account starting next week's payout release. Take note that the time of reflection depends on your bank partner, usually Tuesday end of the day but sometimes, Wednesday.

For easier payout, you are encouraged to use UnionBank or Asia United Bank (AUB) as these are the preferred banks of the Coop. Sellers with UBP or AUB accounts receive their payout in real-time, Wednesday end of the day.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. To update your bank details in the Coop Database, please follow these steps:

Step 1: Update your details in your Seller Center account.

Step 2: Complete the Coop Seller Info Updates Form. Fill out all necessary details.

Step 3: Make sure that your provided details in the form match in the Seller Center. Unmatched details will be considered invalid.

For faster payout, you may use UnionBank or Asia United Bank (AUB). Sellers with UB or AUB accounts receive their payout in real-time. The cutoff is Monday at 1 PM. Responses beyond the cutoff will take effect the following week. We'll send an email confirmation once validated and approved.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, be informed that Lazada Seller Center is not directly linked to Coop Database. Individual sellers must also update their bank details also in the Coop Database. To proceed, please follow these steps:

Step 1: Update your details in your Seller Center account.

Step 2: Complete the Coop Seller Info Updates Form. Fill out all necessary details.

Step 3: Make sure that your provided details in the form match in the Seller Center. Unmatched details will be considered invalid.

The cutoff is every Monday at 1 PM. Responses beyond the cutoff will take effect the following week. We'll send an email confirmation once validated and approved.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your request, please fill out the Coop Invoice Request Form. Take note that soft copy requests will be sent to the declared email within 2 business days except on weekends. For the hard copy, it will be directly sent to the buyer at least 5 business days upon request.

To follow up on your request, please email recordcompliance@microsellerscooperative.com.

Hope this helps. Thank you and keep safe!

Hi Ka-Seller,

Thank you for your email. For your concern, your payout for the concerned cutoff has been successfully transferred to your account. See attached.

(insert attachment from Successful Transaction Check Reg)

As reported, your payout has been reflected already. In case of non-reflection, please coordinate with your bank partner using the reference number provided.

For easier payout, you may use UnionBank or Asia United Bank (AUB) to receive your payout in real-time. If you opt to use UBP or AUB, please update your bank details in SC then fill out the Coop Seller Info Updates Form.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, your payout for the latest cutoff is included in this week's payout release. See attached.

(insert attachment from Ongoing Check Reg)

Take note that the time of reflection depends on your bank partner, usually Tuesday at the end of the day but in some cases, Wednesday to Thursday. In case of non-reflection, please let us know so we can check once status reports are available.

For easier payout, you may use UnionBank or Asia United Bank (AUB) to receive your payout in real-time. If you opt to use UBP or AUB, please update your bank details in SC then fill out the Coop Seller Info Updates Form.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, your payout has been returned to the Coop and is currently on hold due to [REASON] as reported by your bank partner. See attached.

[insert attachment from Ongoing Check Reg]

To resolve, please follow these steps:

Step 1: Update your bank details in your Seller Center account.

Step 2: Fill out the Coop Seller Info Updates Form. Complete all necessary details.

Step 3: Make sure that your provided details in the form match in the Seller Center. Unmatched details will be considered invalid.

The cutoff is Monday at 1 PM. Responses beyond the cutoff will take effect the following week. We'll send an email confirmation once validated and approved.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, the Coop deducts a 1% admin fee from your weekly payout. As an individual seller, you are subject to certain fees as stated in your Seller Agreement. To know more about the OMSMPC, please visit the OMSMPC New Seller Onboarding and Coop Membership FAQs.

Hope this helps! Thank you!

Hi Ka-Seller,

Thank you for your email. For your concern, your payout is under Settlement in Progress as reflected in your Seller Center. This means that your payout is not endorsed yet by Lazada to OMSMPC. For further assistance, kindly contact PSC thru SC Help Center.

We hope to process your payout once endorsed to us by Lazada.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your email. For your new shops, take note that it will undergo Lazada's verification process which takes at least one (1) week. In your Seller Center Statement Status, if your payout is still under Settlement In Progress, this means that your profile is still with Lazada.

Take note that Lazada will process your initial payouts. OMSMPC will only do the payout processing and handling of your shop once you become a regular member of the Cooperative. For further assistance and other requests, kindly contact PSC thru SC Help Center.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your response. To OMSMPC and know more about the cooperative, we invite you to attend the Pre-Membership Education Seminar (PMES). Choose your schedule via Online PMES Registration. You may also check the OMSMPC Membership FAQs to know more.

For other Membership concerns, please email us at membervalidation@microsellerscooperative.com.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your response and we are grateful to be of help to you. Should you wish to provide us feedback, you are encouraged to send it via OMSMPC Official Facebook Page. Please visit the OMSMPC Official Facebook Page > click "More" > choose Reviews > then Share Feedback.

If you're feeling generous, you may indicate the name of the person who assisted you and rate us 5 stars too!

Hope this helps. Thank you and keep safe!

Hi Ka-Seller,

Thank you for your email. For your concern, we'd like to inform you that your request can't be provided by the Coop. OMSMPC does not issue its legal documents to any members as these are exclusive Coop documents and cannot be used as supplementary files for personal transactions like loan applications.

Should you need references issued by OMSMPC, please use your collected SOA and Certificate of Membership as supplementary. You may also start acquiring your business permits for future purposes.

Hope this helps. Thank you

Hi Ka-Seller,

Thank you for your email. For your concern, please take note that Coop SOA shows the summary of your weekly payout but is limited to the breakdown of Lazada charges and sales per order number. These are Lazada-related concerns to which the Coop has very limited access.

To check the breakdown, kindly log in to your SC account > Finance > Account statement. We recommend that you contact PSC via SC Help Center for further assistance and resolution.

Hope this helps, Thank you!

​Hi Ka-Seller,

Thank you for your email. Be informed that the amount in your Seller Center is not the final amount. Lazada endorses your funds to Coop and then processes your final payout to your bank account. The Coop sends your final SOA of your weekly payout. The amount in your Coop SOA is the final amount to be credited to your bank account. As an individual seller, you are subject to certain fees as stated in your Seller Agreement.

To know more about the COOP, please visit the OMSMPC New Seller Onboarding and Coop Membership FAQs.

Hope this helps.​ ​Thank you!​

HI Ka-Seller,

Thank you for your email. For your concern, please be informed that loan or any financial assistance is yet to be one of the services of OMSMPC. For now we can only link you to our partner, BillEase PH, for your potential loan needs. Get in touch with them through their website at www.billease.ph/.

Hope this helps. Thank you!

Hi Ka-Seller,

Thank you for your patience. We'd like to inform you that OMSMPC has a very limited access to resolve your concern. Your provided shop was checked to be on hold by Lazada and specific details were not shared to Coop based on their standard process.

With this, your account is under further checking by Lazada. If you are unable to contact PSC, you may reach out directly to Lazada Support though landline at (02) 7795 8909. You may also wait for the official communication from Lazada for further assistance.

Hope this helps. Thank you!

Hi Ka-Seller,

In line with Lazada’s New Payout Cycle and Daily Account Statement (NPC-DAS), we’d like to inform you that all new and additional shops endorsed to COOP starting last July 2022 will not include in the COOP’s basic services such as payout processing, issuance of the sales invoice, and SOA.

This means that the payout and invoice of these shops, from the start of NPC-DAS, will be processed by Lazada and not by OMSMPC. In your case, the invoice for this specific shop will not be included in COOP's processing.

Please wait for further updates as the Management and Board of Directors are working on a new process that will enable these affected shops to avail of all COOP services.

For any questions, please contact us through OMSMPC Help Center.

Best,