Support Coverage & PIC

• Payout Concerns - payout issues, follow-ups, hold payouts, consolidated requests, Non-Compliant/NC-H2H-Hold

• Coop SOA Concerns - admin fee, cutoff breakdown, resending, missed attachments, SOA issues

• Sales Invoice Requests - invoice requests, SI follow-ups and monitoring, invoice issues

• Seller Info Updates - change of bank details, email address, shop name, mobile number

• Corpo Concerns - inquiries on transitions, GoCorpo process, Retagging of seller type (Coop to Corpo and vice versa)

• Share Capital - payment inquiries and process, payment confirmation, status, ISCPR, Dividends

• Lazada Concerns - PSC-related concerns, Lazada charges, Fraud, Retagging of seller types, ASC concerns

• OMSMPC Membership Process - inquiry of process, membership status, requirements, follow-ups, withdrawal of membership

• PMES - schedule request, attendance confirmation, certificate requests, and follow-ups, requirements updates

• Membership Form - form requests, submission inquiries, status follow-ups, resubmission concerns

• Membership Certificate - certificate acquisitions and requests, inquiries

• Additional Shop - form requests, process inquiry, status follow-ups, confirmation of additional shops

• Membership Status - membership inquiry and confirmation, member ID, PRN, certificate requests

• Share Capital - payment inquiries and process, payment confirmation, status, ISCPR, Dividends

• Corporate Transitions - Coop to Corpo process, request for transition, reconsiderations, Corpo concerns, endorsements to Lazada process

• 3M GMV - 3M concerns, endorsements to Lazada, 3M GMV inquiries, endorsement status, and follow-ups

• OMSMPC Projects - project-related inquiries, Coop Cares,

• BAU-Related - forwarding of concerns to correct channels, payout issues, membership concerns, prizes, events-related concerns, projects

• Business Documents - submission channel for 3M requirements, endorsement scheduling and follow-ups, biz docs assistance

• General concerns - all BAU-related concerns are forwarded to the correct channels

• Events-Related - event concerns, registrations, prizes follow-ups

• Others - BOD project-related concerns

• Coop Concerns - payout concerns, membership status, Corpo-related inquiries, Coop initiatives, OMSMPC events

• LAZ updates - updates and coordination with OMSMPC and Lazada

• Other Socmed concerns - inquiries via Youtube, Instagram, TikTok

• Facebook Page Wall & Facebook Group wall

• Facebook Inbox/Chat

• OMSMPC Ka-Sellers Viber Community - support in all seller-related concerns, coop announcements

• OMSMPC Official Viber Group - announcement in all OMSMPC trainings, events, and initiatives

Training - SMS and Email (Amber) blast for PMES, CWS, KWE, Onboarding, e-ComCon and other OMSMPC-initiated trainings