Chain of Command

Students are asked to follow the below Chain of Command to resolve concerns or disputes. The Chain of Command is an organized structure in place at many health care institutions to ensure everyone knows how to report and when.  It allows for effective and efficient communication and proper resolution of conflicts/concerns. Begin at the start of the Chain of Command, if you still have concerns you can continue following the chain until you believe a resolution has been reached.

When to use the Chain of Command?

• Concerns about grades

• Conflicts with instructors

• Reporting (Serious Safety Events and major misconduct should immediately be reported to the Compliance Office using this online form)

Communication Protocol

All communications should be in e-mail requesting meetings along the way. The communication should, preferably, be in an SBAR (Situation, Background, Assessment, Recommendation) format and identify the steps taken to resolve the issue at the prior level. 

Academic Concerns

If it is a faculty issue and resolution is not reached at the Course Coordinator level, the concern may be referred to the appropriate Faculty Program Leader. 

If a faculty resolution is not reached at the level of Faculty Program Leader level, the concern may be referred to the Dean of Nursing and Allied Health.

• Academic Chain of Command:

  1. Individual Faculty

  2. Course Coordinator

  3. Faculty Program Leader

  4. Dean of Nursing and Allied Health

Administrative Staff Concerns

If this is a staff issue and resolution is not reached at the Director level the issue should be escalated to their direct supervisor. If still no resolution can be found, then the concern should be brought to the President of Mount Carmel College of Nursing. 

• Administrative Staff Chain of Command:

1. Individual Colleague

2. Department Director

3. Direct Supervisor

4. President

Discrimination, Bullying, Harassment, Retaliation

Any individual who believes that he or she has been subjected to discrimination, harassment, bullying, or retaliation based on any protected status is encouraged to report this to the Director of Compliance and Community Affairs at (614) 234-2341 or compliance@mccn.edu. The Chain of Command Policy is not required to be followed under these circumstances. Per Compliance policies, for all employee related matters, Colleague Relations/Human Resources will be involved, and the circumstances may be forwarded to Colleague Relations/Human Resources for appropriate follow up.

Students may file formal grievances by following the Student Complaints and Grievances Policy.