Interactive Whiteboards

Image problems

If an image is displayed on the PC but not on the Smartboard then:

• Check that all devices are powered on - this includes the interactive whiteboard, PC and (if fitted) the splitter between the two devices.

• Check plugs are turned on.

• Check there are no obvious unplugged leads between the PC and the Smartboard.

• Hold the Windows key + P and make sure to select duplicate display. (see image below)

• Projectors often display a red warning light if they have a fault such as a broken mirror or bulb - contact MAES Helpdesk if this is the case.

• A pixelated display occurs when a mirror is broken. This only happens on Smartboards with projectors. The image will have a few missing pixels that will worsen over time (at worst the image will look like a field of stars). In this case please contact the MAES Helpdesk.

Audio problems

• Older smartboards have separate speakers with their own power supplies. If no audio is coming out, check the speakers are powered on and the cables are connected between the PC and the board. Depending on the model, audio comes either by USB or 3.5mm jack that looks like the end of a headphone lead. Check these are plugged in.

• Some touchscreens also have separate speakers. These are usually mounted above the screen. These are controlled using a small remote that should be beside your PC. Using the remote check the speakers are turned on, and set to have PC Line In for the input source. You can scroll through input options using the remote.

• If you have checked the cables, and the input source, then check the PC is configured to output to the correct speakers. Click the Speaker symbol on the bottom right of the Windows screen near the clock/date. You can select the output device there. See the image for more info 

A User Guide on ActivPanel 9 Premium

Prowise Board Touchscreen Playlist