In this first phase through active listening one must try to gather as much information as possible in order to understand:

1. What the client wants

2. Who the end user is and what they need

Documentation to be uploaded:

- Bulleted list with client requirements (What does the client want?) - Google Doc

- Research on "What is meant by safety at work?" (500 words)

- List of questions for interview with potential end user (Questions should be structured in such a way as to be able to complete the profiling of the end user)

- Video test interview (at least 1 subject)

- Complete Template: user map (create a template for each interviewee)

-  Final user map

-  Final user empathy map

In this second phase, one must try to summarise the observations gathered in the first phase. One must be able to identify:

- Problem to be solved

- Needs to be met

Documentation to be uploaded:

- Google presentation with 

     - POV (at least 5)

     - HMW (at least 5)

     - Problem statement