If you are using the same account on your new device, no special transfer procedure is required for the following passkeys. Simply log in to your new device using the same account you used on your old device. Supported services: iCloud Keychain / Google Password Manager / Microsoft Password Manager
Due to technical specifications, the following passkey cannot be transferred directly. Please register another authentication method (Okta Verify app or TOTP) before changing devices, and re-register your passkey on the new device. Supported service: Windows Hello
・ If you have another authentication method (Okta Verify app or TOTP): After logging in to keio.jp from your new device, please refer to "Passkey (Biometrics / PIN) Registration Guide" to re-register.
・ If you do not have another daily-use authentication method registered: Please check either "🚨Phone auth only " or "ℹ️Password only" at the bottom of this page.
If you still have your old device, you can transfer it yourself. Please refer to "Okta Verify Transfer Guide" for instructions.
If you no longer have your old device, you will need to re-register on your new device.
・ If you have another daily-use authentication method registered: Log in to keio.jp from your new device using another authentication method, then refer to "Okta Verify Registration Guide" to re-register.
・ If you do not have another daily-use authentication method registered: Please check either "🚨Phone auth only " or "ℹ️Password only" at the bottom of this page.
If you still have your old device, you can transfer it yourself. Please refer to "Google Authenticator Transfer Guide" for instructions.
If you no longer have your old device, you will need to re-register on your new device.
・ If you have another daily-use authentication method registered: Log in to keio.jp from your new device using another authentication method, then refer to "TOTP Registration Guide" to re-register.
・ If you do not have another daily-use authentication method registered: Please check either "🚨Phone auth only " or "ℹ️Password only" at the bottom of this page.
If you do not have your old device, but have an authentication method on another device
After logging in to keio.jp from your new device using another authentication method, please refer to "About MFA Setup" to re-register.
If you have no available authentication methods on your new device, please check the following:
・ If your currently available authentication method is on a PC: By registering TOTP on your smartphone, you will be able to authenticate on other devices as well.
・ If your currently available authentication method is on a smartphone: By registering the Okta Verify app or TOTP on your smartphone, you will be able to authenticate on other devices as well.
・ If you do not have another daily-use authentication method registered: Please check either "🚨Phone auth only " or "ℹ️Password only" at the bottom of this page.
Click here for the re-registration procedure.
MFA must be temporarily disabled. Click here for instructions on how to submit an inquiry. Inquiries must be submitted by the user. *Please note that temporarily disabling MFA may take time as identity verification is required.