Embedded Files
PRIVACY POLICY FOR KATIE MURRAY COACHING
Effective Date: [27/07/2025]
1. Introduction
Katie Murray Coaching is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our Life and Mindset coaching services, including online coaching, digital content, and communications.
By using our services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
Name, email address, phone number, and billing details when you book a coaching session.
Personal details shared during coaching sessions (e.g., goals, challenges, and progress).
Responses to surveys, testimonials, or feedback forms.
Information Automatically Collected
Website usage data (e.g., IP address, device type, browser type, and pages visited).
Cookies and tracking technologies to enhance user experience (see Section 8).
3. How We Use Your Information
We collect your information to:
Provide and personalise coaching services.
Communicate with you regarding appointments, updates, and relevant content.
Process payments and manage transactions.
Improve our services and website.
Maintain security and comply with legal obligations.
4. Confidentiality in Coaching Sessions
All personal information shared in coaching sessions is treated with strict confidentiality. We will not disclose your information unless:
You provide explicit consent.
We are required to disclose information by law.
There is a risk of harm to yourself or others.
5. How We Store and Protect Your Data
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
Secure storage of digital records.
Restricted access to personal information.
Encryption and secure payment processing through trusted providers.
6. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
With third-party service providers (e.g., payment processors, booking platforms, or email providers) who assist in delivering our services.
Where required by law, court order, or regulatory authorities.
If necessary, to protect our legal rights or prevent harm.
7. Third-Party Services
Our website and services may contain links to third-party platforms (e.g., Stripe, Google Meet, Google Calendar or social media sites). These providers have their own privacy policies, and we encourage you to review them.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve user experience. You can manage or disable cookies through your browser settings, but doing so may affect website functionality.
9. Your Rights Under Australian Privacy Law
You have the right to:
Access and correct your personal information.
Withdraw consent from marketing communications at any time.
Request deletion of your personal data where legally permissible.
Lodge a complaint if you believe we have breached Australian privacy laws.
To exercise these rights, please contact us at: info@katiemurraycoaching.com.au
10. How to Make a Privacy Complaint
If you have concerns about how we handle your personal information, please contact us first. If we cannot resolve your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Katie Murray Coaching
Email: info@katiemurraycoaching.com.au
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