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Learning My Way L2-4 Skills, Behaviours and Personal Development

Communication

Introduction

What makes for successful communications?

Many will say...

The success comes from developing the art of identifying and seizing an opportunity—the culmination of planning and luck.
The influence of great staff training to prepare them for the challenges of the business world.
Great connections and effective networking

These are all good points but the essential element to any successful business is effective communication. Strong communication, more than any other factor, maybe the leading predictor of business success.

Externally, communication contributes to all those other key factors. Communication helps us learn about new business opportunities, manage our training, and ultimately find, maintain and cultivate important connections.

Internally, good communication helps a business; with employees, customers, and stakeholders; and in virtually every other aspect of a business.

Watch

For those of you who like to watch a short video, here are just a few interesting ones that consider different aspects of communication including how to communicate effectively, how to optimise your communication in meetings and the communication traits of different personality types and much more...

The science behind dramatically better conversations

In a world of increasing complexity but decreasing free time, the role of the trusted ‘explainer’ has never been more important.

Every Meeting Ever

Knowing how many meetings are held in today's business world how do you ensure meetings are kept to time, achieve the objective, and include everyone?

How to avoid miscommunication

Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustration while expressing ourselves better.

62 useful phrases for Negotiation

Harvard Principles of Negotiation

Barriers to communication

Introducing 10 barriers to effective communication. Why effective communication is important in your life? This video will help you to explore the barriers connected with effective communication and help you to remove these all barriers and start effective communication.

How to speak so that people want to listen

Have you ever felt like you're talking, but nobody is listening? Here's Julian Treasure to help you fix that. As the sound expert demonstrates some useful vocal exercises and shares tips on how to speak with empathy, he offers his vision for a sonorous world of listening and understanding.

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Advanced Telephone Skills

Improve your telephone skills, in this video Miranda Smythe explains the secrets to handling telephone calls with confidence.

Read

If you prefer to read, we have selected a range of articles for you below including effective communication tips and techniques; the power of the voice; understanding communication styles; your personal brand; first impressions and much more...

Working with People Who Aren’t Self-AwareEven though self-awareness—knowing who we are and how we’re seen—is important for job performance, career success, and leadership effectiveness, it’s in remarkably short supply in today’s workplace. Researchers have found that although 95% of people think they’re self-aware, only 10 to 15% actually are. Un-self-aware colleagues aren’t just frustrating; they can cut a team’s chances of success in half and lead to increased stress, decreased motivation, and higher turnover. So how do we deal with these situations? Is it possible to help the unaware see themselves more clearly? And if we can’t, what can we do to minimize their damage on our success and happiness?

Council Post: Nine Communication Habits Of Great Leaders (And Why They Make Them So Great)Following even one of these tips may transform the way you communicate.

Eight Things You Can Do To Improve Your Communication Skills - Professional Development | Harvard DCEEffective communication is a critical skill for all leaders. These 8 tips can help improve your communication habits in the workplace.

Council Post: The True Cost Of Poor CommunicationWe generally think about poor communication as a momentary setback, but the effects run deeper.

The 4 Types Of Communication [Definitions & Examples]There are four types of communication: 1. Verbal, 2. Non-Verbal, 3. Visual and 4. Written. Learn how to use each one like a pro.

Nonverbal Communication and Body Language - HelpGuide.orgLearn how to understand and use body language in ways that build better relationships at home and work.

Understanding the 4 Communication Styles: What's Yours?There are four different types of communication style, influenced by behaviroal traits. Here's how you can cultivate stronger communication.

Council Post: To Communicate More Effectively In The Workplace, Employ These Two QuestionsThe objective of effective communication is to ensure that a message is being understood by two parties.

How to not be nervous for a presentation — 13 tips that workFeeling anxious about a big presentation? Try these different techniques to handle your nerves before, during, and after a presentation.

Effective Communication: Improving Your Interpersonal SkillsWant to communicate better? These skills will help you get your message across, avoid misunderstandings, and improve your relationships.

Emotional Intelligence (EQ)Some people consider emotional intelligence (EQ) more important than IQ. Here's what EQ is, its components, and how to improve it.

Inclusive Communication: Three PrinciplesA highlights of a talk I recently gave on Inclusive Communication at an Internal Communication conference in Berlin.

This Is How To Immediately Improve Your CommunicationsClarity is crucial for effective communication, yet even when we think we’re being clear, our incongruent actions can suggest otherwise.

Effective Communication - HelpGuide.orgWant to communicate better? These tips will help you get your message across, avoid misunderstandings, and improve your relationships.

Building Good Work Relationships and All of the Benefits

Emotional Intelligence at Work - HelpGuide.orgOffice politics, morale problems, or poor relationships with colleagues ruining your work life? These tips on using emotional intelligence can help.

10 Golden Rules Of Personal BrandingCreating the right personal brand will not only help you be known in your field and consistently land work but it could be the difference between “Who are you?” and “Thank you for being here” in your career.

Do

As with all knowledge, it only becomes truly useful when we start to use it! Here we have sourced a range of short courses and resources to help you to develop your communication skills in different ways. Pick a course that interests you and start turning your knowledge into useful business skills.

Business Presentation Skills

Sign up for a live online Skills Session. Our 2-hour online sessions, encourage active participation allowing you to exchange ideas with tutors and fellow apprentices.

By participating, you will:

Learn how to plan and select the most relevant content for your presentation.
Develop the art of creating engaging and effective presentations.
Discover valuable tips and techniques for preparing yourself to deliver with confidence and effectively manage your nerves.

Click on the link below to find out when the next session is running.

Book your space now!

Business Communication - Courses - Google Digital Garage

Body Language Quiz - See how you rate | Science of PeopleHow's your body language? Take this 5 minute body language quiz to test your nonverbal communication knowledge.

Test Your Nonverbal Communication Skills; Hear What is Not Being Said!Sixty percent of human communication is nonverbal, body language. Thirty percent is in tone.

Emotional Intelligence QuizFacial expressions are a universal language of emotion. How well do you read other people?

Effective communication in the workplaceThis free course, Effective communication in the workplace, explores the importance of communication as a skill in the workplace. It aims to increase your understanding of communication skills and...

Stretch and Challenge Yourself

Learning to stretch our thinking skills is integral to accelerating our development. This is a really important part of the learning process, and gives you the opportunity to demonstrate your skills and show progression in your Apprenticeship.

Here are two challenges for you to pick from- should you choose to accept, this will help you to develop critical thinking, evaluation skills and encourage creativity.

Challenge 1

Choose two business communications that you have produced. Analyse the strengths and weaknesses of each communication , then critically evaluate and conclude, which communication was more effective and identify points for your development in this area. Discuss this with your Talent Coach. Write a SMART target together to help you develop this area.

Challenge 2

Consider the communication used by your business through their website. Select two pages of content from the site and critically evaluate the purpose, strengths and weaknesses of the two content pages. Make recommendations to improve these communications and justify your reasoning. Discuss your recommendations with your Talent Coach or line manager for feedback.

Update your Learning Journal in OneFile with your evaluation and your reflections ready to discuss with your Talent Coach at your next review.

Reflect

Reflective practice is, in its simplest form, thinking about or reflecting on what you do. It’s a really important part of learning from experience.

Within your apprenticeship you will be encouraged to reflect throughout your programme, the reason for this is two-fold.

Regular reflection will accelerate your development and help you to identify areas to develop helping you to constantly move forward.
A summary or log of your reflections on your development will be required as part of your endpoint assessment activities. These reflections should demonstrate your ability to 'critically evaluate' your performance and development.

Reflection is a skill and practice will make it easier, it should also be an enjoyable experience and a chance to concentrate on what you need.

To support you to develop this skill we have gathered a range of resources and articles to help you find a reflective model that works for you.

Click on the button below to access the Reflective Practice page for additional resources.

Reflective practice

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