Utilities

Board of Water Supply Will No Longer Accept Appointments

WEDNESDAY, MAR. 25, 2020 – In accordance with the City shutting down the Satellite City Halls to all traffic including appointments, the Board of Water Supply will be doing the same starting today until further notice.

Effective Wednesday, March 25, 2020, customers who wish to pay a water bill, have building permits checked or other water-related issues, will need to do the following:

• Bill payment: please use online services, drop box or mail your payment. More information can be found at https://www.boardofwatersupply.com/paymentoptions.

• Building plans / permits: plans can be dropped off from 8:00 a.m. to 4:00 p.m. at 630 S. Beretania St. There are bins outside. If you have any questions, please call Service Engineering at 748-5460. More information can be found at https://www.boardofwatersupply.com/plans.

• Other water-related issues: call 748-5000 and choose the appropriate selection from the menu or visit us at https://www.boardofwatersupply.com/customeroptions.

BWS also wants to reiterate that they will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.

HECO has suspended service disconnections for non-payment until May 17, and may extend that period depending on the situation at the time. Customers who are having trouble paying their electric bills because of the coronavirus emergency are encouraged to call HECO about payment options and schedules.

We’re committed to offering special discounts to households affected by this virus. Beginning Monday, March 16, we’ll offer free access to internet and WiFi for 60-days for new Pre-K to 12, college student and teacher households who don't currently have internet or WiFi service and at any service level up to 100 Mbps. This discount will be applied as a credit for your first two months of internet services. We’ll waive any installation or pre-payment fees to help get you started.

You can qualify for this offer if you:

Have a student of qualifying age at your service address with remote education needs

Have not subscribed to our internet services within the past 30 days

Call (855) 243-8892 to sign up. Please mention this offer when you call.