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Updated August 09. 2019 • jjagger
The ITSP program teaches students the knowledge and skills needed to build and maintain computing systems and their technology. It is designed to prepare students for a professional career in the computer technology field. This program walks through tearing down and rebuilding computers. It also has students work with customer support software and takes them through project management. This program is loaded with hands-on labs and the ability to receive necessary certifications. Students will also learn the skills needed to work with and support a wide range of customers. They will learn how to diagnose computer related issues and walk customers through resolving those issues.
credentials
credentials
Here is an overview of the certificates and degrees we award at Ivy Tech Community College. Click on the credential to view the official statewide curriculum.
Career Certificate
Career Certificate
Technical Certificate
Technical Certificate
32 credit hours
Associate of Applied Science
Associate of Applied Science
60 credit hours
coursework
coursework
Classes on the left are required coursework for our technical and associate degrees. Classes on the right are technical selectives our students get the choose from. Complete and official curriculum guides for all credentials can be found here.
Required Coursework
CompTIA A+
Database Design and Management
Frontline IT Customer Service
Informatics Fundamentals
Linux/Virtual Tech
Hardware/Software Support
Enterprise Computing
Network Fundamentals
Computing Logic
Intro to Cyber Security
Mobile/Wireless Computing Support
Project Management
Selective I (Two classes)
Systems Analysis and Design
Internship
Business Continuity
Routing and Switching
Help Desk Software and Technology Support
Internet of Things (IoT) Fundamentals
Selectives II & III
Two (2) Workforce Preparation Courses:
CompTIA Security+
CompTIA Network+
Cisco Certified Entry Networking Technician (CCENT)
CompTIA Project+
Certified Wireless Technology Specialist
key concepts learned
key concepts learned
Here is a breakdown of the key concepts and objectives students must learn in their coursework at Ivy Tech Community College.
First year students
First year students
INFM 109: Informatics Fundamentals
Nature of information • Knowledge domains • Overview of Microsoft Word • Overview of Microsoft Excel • History of computing • Operating systems • Networking • Storage technologies • Storage techniques • Internet basics • Security • System Development Life Cycle • Information Systems Fundamentals • Database TechnologySDEV 120: Computing Logic
Algorithms and Algorithm Development • Logic Development • Math Concepts • Numbering Systems: Binary, Decimal, Hexadecimal • Basic Programming Control Structures • Flowcharting and Pseudocode • Relational and Logical Operators • Order of Precedence • Truth Tables and Decision Trees • Data Validation • Scripting • Work Ethic • Software Development Life Cycle • Deductive and Inductive Logic • Set Theory • Logic Structures • Fuzzy Logic and Ladder Logic • Logic Gate Theory • Puzzles and Games • Graphing • Unified Modeling LanguageITSP 135: Hardware/Software Support
System assembly • Device installation and maintenance • Operating systems • Needs assessment • Networking basics • Security essentials • Forensics fundamentals • System documentation • Troubleshooting theory • Issue resolution • Desktop imaging • Virtualization Mobile OSs • Professional communication TCP/IP • BIOS • SOHO • Mobile computingCSIA 105: Intro to Cyber Security/Info Assurance
Security reviews • Effectiveness of security programs • Investigation of security breaches • Monitoring systems for accuracy and abnormalities • Privacy • Accountability controls • Audit trails and logs • Software design standards • Denial of service, spoofing, and hijacking • Networking • Defense in depth • Cryptography • Security Technologies • Legal, ethical and professional issues in Information Security • Attribution • Destruction of mediaITSP 165: Frontline IT Customer Service
Service Desk Concepts • Service Desk Operations • Roles and Responsibilities • Processes and Procedures • Tools and Technology • Performance Measures • Service Desk Setting • Customer Support as a ProfessionNETI 105: Network Fundamentals
Cisco IOS • Protocols • Integrity and Availability • Routing • IP Addressing • Security • Local Area Network (LAN) • TCP/IP Model • Maintaining and Upgrading • Standards and the OSI Model • Network Cabling • Transmission Basics and Networking Media • Network Hardware • Troubles Shooting • Network Operating Systems • WANs and Remote Connectivity • Physical and Logical Topologies • Wide Area Network (WAN)SVAD 111: Linux/Virtualization Technologies
Command Line • NIC Configuration • LAN Settings • Users • Groups • File management • Shell scripts • File systems • File permissions • File ownership • Find system files • Virtualization • TroubleshootingSVAD 121: Enterprise Computing
Unattended installations and answer files • Troubleshooting failed installations • Network services, DNS, DHCP, and WINS • Control access to printers and files/folders • Distributed file system (Dfs) • Local security • Backup and System restoration • Network protocols • Remotely administer servers and clients • Auditing and managing resource access • Configure and manage TCP/IP protocols • Remote server usage • Encrypting File System (EFS) • Local security policy • Remote Access Technologies • Understand Client and Server OS licensing • Server and Desktop Virtualization concepts and Technologies • Centralized update management • Centralized Storage Architecture (SAN/NAS) • Local user accounts • Auditing • Account policy • Local user authentication • Domain user accounts • Active Directory administration • Security configuration • Update drivers • Windows Installer packages • Controlling Desktop settings • Managing network print devices • Configure disks, volumes and partitions, RAIDSecond year students
Second year students
DBMS 110: Database Design and Management
Creating and managing data • Multiple table queries • Introduction to Database Management Database Administration • Database Design Methodology • Database Design Normalization • Database backup and recovery • Database administration and security • ANSI Standard Structured query language (SQL) • Database Manipulation Language (DML) Database Definition Language • (DDL) Database Control Language (DCL) • Business intelligence, data warehousing and mining • DBMS Functions • QBE • Relational Algebra • 1NF, 2NF, 3NF, and BCNFITSP 215: Mobile/Wireless Computing Support
Wireless devices • Wireless networking • OSI model • Current Wi-fi best practices • Cellular Technologies • Radio Frequency communications • Device management • Troubleshooting and security • 802.11x standards • Infrastructure/site surveys • Network ports and protocols • Backup and data recovery strategies • Security • Device control (deployment and management) • PoE • IEEE 802.11-2007 standard • Mobility+Selective I - 2 classes
Selectives II & III - 2 classes
CPIN 269: Project Management
Data flow diagrams • Structure charts • Flow charts • Data Dictionaries • Prototyping • Object-oriented • Case tools • Team dynamics • Project management • Conversion methods • Total cost of ownership • Return on investmentCPIN 279: Exploration/Evaluation
Interviews • Team participation • Time management • Portfolios • Career paths • Communication skills • Life-long learning • Electronic presentationsPage updated
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