Leave pauses - this is where the magic can happen. It gives people space to think
Remove yourself - try not to give personal examples or use yourself as a reference. Even though we seek to help it makes the conversation about you and not the person you are talking to
You don't need to solve anything - often the person already has the next steps and just needs a space to talk. If they ask for help, then of course help. However, try not make that your first go-to