USEFUL PHONE NUMBERS

EMERGENCIES

The Emergency services number is: 112 or 110. A variety of emergency numbers (medical urgent care, poisoning etc.) can be found:

• Fire/Ambulance 112

• Poison 0551 - 1 92 40

• Police 110

• Cancel Bank Cards 116 116

Pan-European emergency number (EMS and fire brigade): 112

Calls to 112 are free of charge and can be made from a landline, pay phone or mobile phone, even without a SIM card. Dialling the number will direct you to an operator who will notify the appropriate service, typically the local Rettungsdienst or Feuerwehr. It can be used for any life-threatening situation, including serious medical problems, fire-related incidents, crimes and life-threatening situations. You can also call an ambulance or Krankenwagen through this number. In addition to German, calls can be answered in English, other EU languages and sometimes Turkish.

Police: 110

German police can usually be identified by their predominantly navy blue uniforms, and blue and white automobiles. Most German police personnel speak English and are easy to find in busy areas like airports and train stations. The number 110 can be used to contact the police throughout Germany and will direct you to the closest police station.

Non-emergency medical (doctor on call):116 117

Air rescue: (0711) 70 10 70

Nurse advice line: 00800 4759 2330

Toxic substance emergency (Federal Institute of Risk Assessment or BfR): 192 40

National telephone number enquiry: 118 33 (fee required)

International telephone number enquiry:118 34 (fee required)

Lost property (Fundbüro): 69 95

Lost property (railways): (01805) 99 05 99

Helplines in Germany:

• Suicide hotline: 0800 111 01 11

• Kids and youth hotline: 0800 111 03 33

• Parental hotline: 0800 111 05 50

• Alcoholics Anonymous: 19 295

• AIDS hotline: 0180 331 94 11