4. BOOKING StatusES
Booking Status - booking status is related to a reservation status (whether reservation is confirmed, pending, cancelled, etc.)
Available statuses:
- Confirmed - reservation is confirmed to the client and with the provider.
- Pending Confirmation / On Request
- Reservation is pending with the provider (reservation status with provider is “on request”. Provider reference is showing on the booking) OR
- Reservation is not not confirmed with the provider (Provider reference missing on the booking)
- E-mail notifications: Automated email is sent to the client for “on request” pending reservation. Once the status is updated, the automated email should be sent to the client.
- Rejected - reservation is showing as rejected for the client. Rejected status can be updated automatically once provider amends the status on their website OR reservation status can be updated manually by customer service staff. E-mail notifications: Automated email is sent to the client notifying agent about rejected reservation status.
- Failed
- Partially Confirmed - this status means that one or more rooms on the booking are not confirmed (one or more rooms on the reservation are showing with “on request” status with provider OR provider reservation is missing for one of the rooms - possibly no reservation is made with the provider). E-mail notifications: Email is sent to the client advising that one or more rooms on the booking are “on request”. Once the status for the rooms is updated, client will receive an email advising them about the new status.
- Cancelled - status means that the booking has been cancelled . This status can not be amended manually but you would need to cancel the reservations through Actions => Cancel
- Pending Cancellation - status can not be amended manually (reservation amend screen). You can change the status to Cancelled through Actions => Cancel=> Force Cancellation. Please see more information about Force Cancellation mechanism.
- Initialized -
- Error -