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This document explains how to amend a reservation on Innstant search engine.
1. Log in to Innstant system.
2. Click on Bookings tab located on top navigation bar
Bookings list filter box and the list of bookings will appear.
In order to show all filters under the booking lists filter box click on "Show all filters".
3. Add a reservation ID or any other suitable data in the appropriate field (for ex. passenger name, booking status, agent name, provider reference, etc.)and press on search button:
4. In order to amend the booking click on the pen icon and select Amend Booking:
5. The one can amend below parameters in a booking:
General - Agent name; Agency reference
Hotel booking - check-in/check-out date; hotel name, etc.
Room Section
Cancellation Policy
Remarks
Guests
Contact details
Markups
Please click on the Submit button after doing the amendment:
7. If all was done properly at the end of amendment process you will get a confirmation message:
IMPORTANT - Please note that once the confirmed booking was amended manually all the future booking handling can be done manually only. That includes cancellation directly on the providers' website.
In such case, auto-cancel will cancel booking only at Innstant end and will require cancellation to be done directly at the provider's end. Hence once amended, the booking for any future action should be addresses as a manual booking.
Furthermore, once the supplier reference was manually changed, the system will warn you and not allow the booking cancellation. Below error message will be displayed:
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