13. Loyalty Program

1. Select Admin tab from the main menu and then click on sub-header Loyalty Program

2. You can search the accounts by putting the data in Rule ID or Owner Account

3. Click on the Actions and then on the New Rule

4. Fill the correct data on the Loyalty Rules Management page and click on the Submit

• There is an option to apply a rule to Account or Agent (Entity Type field)

5. There is another technique to redeem your loyalty points a shortcut way. When you click on your account name a small drop down menu pops-up. You have to choose "Loyalty Points" top option from the menu.

6. When you click on "Loyalty Points" tab, a new window shows up. There are three sections in that new page, they are Pending Points, Expiring Points and Redeem Coupon.

Pending Points: You can see your points pending in this section

Expiring Points: You can see your expired points in this section

Redeem Coupon: You can redeem your coupon in this section, by putting the code in the "Redeem Coupon" box.