Complaints Procedure

We pride ourselves on strong relationships with families and we always strive to resolve complaints in a professional and timely manner. The class teacher will deal with any day to day issues/problems involving your child. If you are not satisfied, the Headteacher will always meet concerned parents in order to resolve difficulties. If issues cannot be resolved in the first instance, then the school follows the Welsh Government guidance set out in the table below. If you are required to put your complaint in writing, support can be provided (please see Mrs Marsh to arrange this). If the complaint is regarding the Headteacher, it should be put in writing to the Chair of Governors at the school address. The school has a full complaints policy that is published on the Policy section of the school website.