Embedded Files
What is the Rewards Program?
The Rewards Program at Tend is a way to reward our reliable, hard-working Tenders. All Tenders are placed into different tiers based on their attendance and feedback for approved shifts. Each tier has different perks, with the higher tiers having the most perks.
What are the different tiers?
How do I move to a different tier?
Different actions on the Tend app have various impacts on your tier status. By successfully working shifts, arriving on time, and clocking in and out with the client or captain, you can move further up in the tiers. However, some actions can negatively impact your tier status, like faulting from shifts, calling out of shifts, and shift feedback.
Please note, the tiers are not permanent! You can move tiers by successfully working more shifts. However, you can also drop tiers if you fault or call out late on shifts. The staffing team understands that life happens! If your schedule unexpectedly changes and you are no longer able to work a shift, please let the staffing team know as soon as possible by canceling (calling out) in the app. Texting your staffing coordinator is not sufficient, you will need to call out on the app manually. The sooner you call out, the less it will affect your score.
How do I know what tier I'm in?
You can check your tier and what perks apply to you in your Tender Hub.
I'm a new Tender, how do I achieve a tier?
I'm a new Tender, how do I achieve a tier?
Successfully work shifts to improve your tier!
What does 'Under Review' mean?
Once you are Under Review, this means you have faulted, had multiple callouts, or received negative feedback. Continuous faults, late callouts, or negative feedback from this point shows us we cannot rely on your attendance and you do not align with our values, so you are at risk of being removed from the Tend app permanently. However, by successfully working shifts, you can move back up into the Bronze tier.
Why do I have a fault on my account?
You will receive a 'Fault' on your account if you do not show up for a shift that you were approved to work. If we do not have your sign-in or sign-out time, this will also result in a fault as we cannot confirm you worked the shift. To avoid faults, make sure to sign in and out with the client or captain on the physical timesheet (the clock in/out feature on the Tend app is not sufficient!). Additionally, please call out on the app if you are unable to make your shift, and communicate with your Staffing Coordinator, Tessa on the day of your shift if any issues arise.
The fault on my account is a mistake, what can I do?
If you were faulted for a shift and believe it was an error, please utilize our dispute form found in your Tender Hub, so our team can investigate the fault.
Why was I blocked from the app?
Why was I blocked from the app?
At Tend, we try to provide the best hospitality services to our clients. This includes staffing reliable workers that we know we can count on to make it to the shift. If you have several faults, late callouts, or negative feedback after being approved, this shows us we cannot rely on your attendance and that you do not align with our values.
Once your account is “Up for Review”, please be cautious that any late callouts, faults, or negative feedback can result in being blocked permanently from our platform. By successfully working shifts, however, you can move back up into the Bronze tier.
Page updated
Report abuse