Unblocking Your Primary Email
Harding Academy utilizes Blackbaud CRM to facilitate communications with our Alumni, Parents, Friends, and Families. Although rare, email addresses can be added to their blocked list. This results in Harding Academy no longer being able to send communications to that address.
Email addresses are added to Blackbaud’s blocklist for one of two reasons:
This Is SPAM (TIS) Complaint: You have, at some point, marked an email from Harding Academy with a TIS complaint requiring us to immediately block further sends of bulk mailings from that organization to the address as required by the CAN-SPAM Act. This won’t affect bulk mailings from any other organizations or any transactional mail from any organization Blackbaud partners with.
Invalid Address (Hard Bounce): The receiving email servers hosting your email address have reported the address as invalid at the time we attempted delivery. This is known as a hard bounce.
To remove yourself from the blocked list, go to this site and fill out the form. You will receive a code to your email address that you will need to retrieve to verify your identity. This triggers Blackbaud’s automation to conduct a blocklist check within approximately one hour of receiving your request. The total resolution time depends on the type of block that has occurred on your email address.
For addresses that were blocklisted due to a TIS complaint, the automation process will conduct the blocklist check and reply to your request noting a status of “Pending”. A real person is then alerted to investigate further. This type of delisting can take up to 24 hours to fully process. Once the request is completed you will receive a reply with the final status.
If the address is listed, the automation process will delist it and reply to you with the status. If the address is not listed, you will still receive a status reply noting such.