When you submit a ticket, you will receive an email that the ticket has been created and it lists the ticket number
You can forward this to the person who requested the repair so they are aware a ticket has been put in. This will help if ETS tries to connect remotely
When the repair is complete, you will receive another email that the ticket is closed
You can again, forward this to the user so they know everything should be working now. If there is still a problem, they will know they need to make you aware of the ongoing issue
Turn on all machines that have been sitting over the summer as soon as you return to school
This assures that the machines are working, receive updates, receive any software pushed and can be scanned for virus issues
This is especially important after summer break and before testing
Please allow a couple of days after a long break for all processes to finish
We have created a link that you can use to see all tickets generated in your name for the school year
http://infoweb.greenville.k12.sc.us/schoolreports/media/usernameheat.asp
This is best used in Chrome. Type your email username and choose the year - click Submit