3/17/2023
Technology Purchases – All technology purchases (district or local funds), especially hardware, must be approved by ETS Systems Support prior to purchasing. This includes, but is not limited to, non-District standard computers, tablets, phones, printers, copiers, any device that may attach to the District network (GCSD and/or GCS Guest), interactive projectors and technologies, touch panels, visual displays, casting devices, etc. ETS Systems Support will verify that hardware purchases will work in the GCS environment and can be supported while verifying the limitation of security risks. All locations are also encouraged to review Board Policy EFE and Board Rule EFE as they relate to technology usage in GCS. Please place a HEAT ticket when purchasing is being considered. Contact: Jim Alexander, 355-3136.
Approval of Classroom Software - All software used in the school or office must be approved by Academics, ETS and the Security office as outlined in the Educational Software Process Approval Flow Chart. Schools may submit software for approval using this form.
Application/Website Approval Frequently Asked Questions (FAQ) – ETS & IT has created FAQ that should address many of the questions that come up once an application/website/Chrome extension has completed the approval process. This document is opened to all staff and is available by clicking on this link. If you or your staff has a question that is not covered in the document please contact Bill Brown. All new questions and answers will be added to the document. Contact: Bill Brown, 355-3111.
YouTube Access for Students – Click here for important information about how GCS Students can access YouTube videos. YouTube videos should only be approved for students if a video needs to be made available to students individually. The guidelines for YouTube use in the classroom should be reviewed and all Board Policies and Rules apply to the use of YouTube in the classroom. Contact: Tim Van Heule, 505-2671.
School Based Teacher Laptop Repairs
School-based teachers or staff that require technical support should contact the school TAC for assistance during normal school hours.
Virtual Teacher Laptop Repairs
Teachers in the virtual program who require technical support may call 864-355-4357 (HELP) at any time. If no one is available, the teacher should leave a message. ETS Systems Support will be staffed Monday-Friday 8:00-4:30. ETS technicians will be available to try and resolve problems remotely. In the event the issue cannot be resolved remotely, teachers may bring their laptops to MT Anderson Support Center for further troubleshooting and repair.
The teacher will be given a loaner laptop until the repair has been completed. Once the laptop has been repaired, the teacher will be contacted in order to swap out the loaner laptop for the original.
https://www.greenville.k12.sc.us/Parents/main.asp?titleid=elearnteachers
Student Chromebooks are repaired through their home-based school.
Chromebook Repairs – Virtual Students
Virtual students may bring Chromebooks to their home-base school for repair and receive a loaner device. Once repaired, someone from the school will contact the student to pick up the repaired device.
TAX on Licenses
Please share this site and the following information with your secretary, bookkeeper or any other staff member that may purchase computers from Dell –
You must always buy a Microsoft Office License with any Windows computer
You must always buy a Google Chrome Management License with every Chromebook
If using a PO these should be a separate line item.
Please be reminded that teachers need to be logged into their greenvilleschools.us account to view the documents.
AMS Password Reset
Password Reset Option
The AMS system will allow Principals or their designees to reset passwords for students and staff at your location without having to call the ETS Help Desk for assistance. This will allow your Principal to quickly recover a teacher or student's password.
Below are links that will give you an overview of what AMS does and how to get started.
AMS How to grant permissions including AMS Account manager role and Staff password resets
Toner Stock
If you would like to maintain a supply of spare toner, contact your Sharp representative and let them know what you need. A maximum of one extra toner bottle should be kept on site for every MFP and every five monochrome printers. A maximum of one extra cyan, magenta, yellow and black toner should also be stored on site for each color printer. These supplies should be kept in a secure and central area that should be controlled by the key operator for the site.
Find Me Printing
ETS is now prepared to support the use of "Find Me Printing" services at District locations. Find Me Printing allows staff to print to a queue instead of to one particular copier. The job is then held in the queue until the user releases the job by logging into the copier of their choice.
If you are interested in learning more about Find Me Printing, place a call with the ETS Help Desk to have someone contact you to discuss this in greater detail.