Delivering Regulated Products
What types of age-restricted products will I be asked to deliver?
Gopuff carries age-restricted products such as:
Sexual health products
Medicine
Tobacco products
Smoking accessories
Alcoholic beverages
CBD products (select locations only)
Additionally, certain states restrict the sale of Dextromethorphan (DXM) to customers who are 18 or older. DXM is a cough suppressor found in common over-the-counter cold medications, such as Vicks DayQuil™/NyQuil™, Mucinex DM™, and Tylenol Cough & Cold™. Orders containing DXM will require ID verification for customers 18+. To make it as clear as possible when an order contains DXM, those orders have an 18+ badge and ID icon.
18+ ID Verification
21+ Order (Contains alcohol)
21+ (Contains Tobacco or CBD)
How do I use the Gopuff Driver app to validate a customer's ID?
If your customer's order includes alcohol or other age-restricted products, you will be prompted through the Gopuff Driver app to scan their ID. The process below helps ensure a safe delivery:
When the customer presents their ID, examine the front and back and confirm that it (a) is the customer’s picture on the ID and that (b) it looks authentic.
Once you examine the ID, flip it over and scan the barcode on the back.
If the ID is valid, the customer's information will automatically populate in the app and verify that the customer is the proper age to receive the order. If the ID is verified, the Customer can sign for and complete the order.
If the ID is rejected as invalid, or if you believe that the recipient is underage or intoxicated, **DO NOT** deliver the order. Orders that can’t be completed should be cancelled and returned to the facility for re-stocking. NOTE: You will still earn Base Pay for refused deliveries and orders that are cancelled because of an invalid ID.
What types of IDs does Gopuff accept for age-restricted orders?
US Drivers License
State ID
US Passport
US issued green card or visa
Canadian Drivers License
Foreign Passport
How do I know if I am eligible to deliver alcohol and age-restricted products?
In order to deliver alcohol and other age-restricted products, you must:
Be 21+ years old
Have a valid driver's license
Have passed a criminal background check
Complete an alcohol certification course (if applicable)
What are the age and ID verification requirements for delivering alcohol and age-restricted products?
When an order includes an alcoholic beverage, the law requires you to verify the age of the customer before you hand over the alcohol. You can only deliver alcohol if the customer is 21 years of age or older and you scan the customer's ID.
A valid ID is legally acceptable if it is issued by a governmental agency (such as federal, state, county or city) and meets the following criteria:
Contains the name of the customer
Contains the date of birth of the customer
Contains a description of the customer
Contains a photograph of the customer
Is currently valid (in other words, not expired)
How can I spot a fake ID?
When verifying an ID, confirmation of authenticity often needs to be done quickly, which makes careful scrutiny of the driver's license or ID important.
Here's how you can determine if the ID is valid or fake:
Compare the customer at the door to the photo in the ID. Examine facial features: are the height, eye shape, ear and nose shape or placement similar? Ignore weight, hair and makeup as these may change.
Check the expiration date. Do not accept an ID that is expired.
Ask to remove the ID from the wallet. You will need to scan the ID through the goDrive app. This also gives you a chance to examine the ID more closely.
Feel the edges of the ID. A legitimate ID will have smooth, uniform edges. A fake ID may have rougher edges and perhaps may be coming apart.
Look for glue lines or bumpy or uneven surfaces. A real ID’s surface should be consistent.
Alcohol Specific Guidelines
Do I need to be certified to deliver alcohol?
Yes, if your facility carries alcoholic beverages for delivery, you may be required to complete an alcohol delivery certification course prior to being approved.
What types of alcoholic beverages will I be asked to deliver?
Types of alcoholic beverages you may deliver include the following:
Spirits such as whiskey, vodka, gin, etc.
Beer and other malt beverages like Hard Seltzer
Wine and Champagne
Gopuff does not sell pre-mixed cocktails unless manufactured by a distributor and sold in a sealed container.
The customer seems to be intoxicated, can I deliver the order?
Do not deliver alcohol if your customer is visibly intoxicated. Intoxication means the condition of having physical or mental control noticeably diminished by the effects of alcohol or drugs. Here are some steps to help determine if a person is intoxicated.
Physical Signs of Intoxication
Look for glassy or bloodshot eyes. Also look for droopy eyes or if someone clearly has difficulty keeping their eyes open.
Notice how the person smells. If you notice that the person’s breath or clothes smell of alcohol, this may be an effective tell-tale sign of intoxication.
Watch for impaired motor function. Intoxicated people can’t perform normal tasks in the same way they would if they were sober. If someone is having trouble walking in a straight line or is fumbling with objects, this may be a sign that they are intoxicated.
Signs of Behavioral Intoxication
Look for a person’s inhibitions becoming lowered. Some people who are visibly intoxicated exhibit louder behavior than usual or may make inappropriate comments.
Watch out for a person that is slurring their speech.
Notice if someone is speaking slower or faster than usual.
When will I receive orders with alcohol?
Delivery of alcoholic beverages is only allowed during Gopuff's hours of operation. If you are able to accept and deliver orders containing alcoholic beverages, you can assume that Gopuff is open and delivering alcohol at that time. You will not be given an order that contains alcohol to deliver outside of normal operating hours.
What if a bottle containing alcohol is open or breaks?
Bottles and other containers containing alcoholic beverages must be kept sealed at all times. If you receive an order with an open container containing alcohol, you may refuse the delivery. Similarly, if a container becomes opened in route to the customer, return the opened container to the Gopuff facility. DO NOT deliver the product.
What locations are restricted for alcohol delivery?
DO NOT, under any circumstances, deliver alcohol to the following locations:
Public or private school (K-12) (e.g. an elementary school);
College campus (e.g. dormitories, other on-campus housing);
Prison, reformatory, veterans’ home, or state capitol grounds;
Locker or similar package storage service (e.g. a storage facility); or
Businesses that sell alcohol (e.g. liquor stores, bars, and restaurants).
Can I be held liable if I deliver to a minor, an intoxicated person, or to a restricted location?
Yes. All parties involved in a transaction - the store, goDrive, and you, personally - can all be held liable in the event of an impermissible delivery.
It is your right to refuse a delivery, and you should always do so if:
The customer does not have an ID
The customer is under the age of 21
The customer does not match the person in the ID
There are other visible issues with the ID
The ID scan is invalid or rejected in the scanning process
The customer is visibly intoxicated
You will still receive your commission for orders that you are unable to deliver based on these circumstances.
All driver-partners are encouraged to follow these guidelines and are fully supported in their decisions to promote safe and responsible alcohol deliveries.
Please note that you could be held liable if you deliver alcohol to a minor or someone who is visibly intoxicated.