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SUNRUN SALES/OPS OVERVIEW
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SALES TRAINING
SUNRUN ONE
SUNRUN ONE
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💸Creating a Lead in Sunrun ONE
✔️Navigating Confirm Info & Sunrun Offer/Design
📊Finalizing a Design/Pricing in Sunrun ONE
🛒Sunrun ONE Checkout Process and Customer Requirements
🪜Brightpath Method & Making Site Modifications with Sunrun
MONTHLY TRAINING (SALES)
Next week on, Wednesday, May 6th, at 1 pm EST, (12 pm CST, 11 am CST, 10 am PST) we will be hosting our monthly Sunrun Sales101 Webinar
In this session, we'll cover the fundamentals of selling with Sunrun. Topics include:
Training requirements
Login tips
Lead creation
Proposal building
Customer requirements
Closing your first deal with Sunrun
You can register for the call at the link below:
https://sunrun.zoom.us/webinar/register/WN_RqhB5_wWTvO6brqJ3ERDTw
PROMOTIONAL OFFERS
MAY 2026
MAY 2026
CURRENT OFFER: 5/1-5/31: This offer promotion is called the May 2026 $1000 GoodPwr Affiliate Offer (the “May 2026 $1000 GoodPwr Offer”). The exclusive May 2026 $1000 GoodPwr Affiliate Offer is a Special Promotion, and is subject to the Terms and Conditions set forth here
Promotional Period: The Promotional Period shall run from May 1, 2026 through May 31, 2026, and shall expire at 11:59 p.m. on May 31, 2026
JUNE 2026
JUNE 2026
JUNE OFFER: 6/1-6/30: This offer promotion is called the June 2026 6 months for $6 GoodPwr Affiliate Offer The exclusive June 2026 GoodPwr Affiliate Offer is a Special Promotion, and is subject to the Terms and Conditions set forth here
Promotional Period: The Promotional Period shall run from June 1, 2026 through June 30, 2026, and shall expire at 11:59 p.m. on June 30, 2026.
CONTACT
Need More Support?
Call: 888-840-7180 or Text 385-317-0193
SUNRUN UPDATES
Agreement Update_Transition Training_EN5/12/26: New Customer Agreement
What’s Changing:
What’s Changing:
Customer Agreement Warranties & Guarantees, Content, Exhibits
Redesign of Offer Review (ONE) and Customer Agreement Cover Pages
Customer signing experience at Check Out (California Only)
Below is a high-level summary of what’s updating!
For more detail, please check out the
Key Warranties & Guarantees changes include:
Roof Penetration Warranty: Term is now 5 years.
Service Transfers: A $129.99 transfer fee applies, but we will waive it if the customer uses our online Service Transfer Portal.
Production Guarantee: Customers must complete a simple certification process in the Sunrun Customer App before funds are released.
Term Renewal: Now a 1-year renewal term at the end of the agreement; battery rates will renew at the current market rate.
System Removal at end of Term: A small administration fee now applies for system removal requests.
Exhibits: We are re-introducing the payment and prepayment exhibits for full transparency.
To ensure you’re ready ahead of the launch date of May 12, 2026, please:
Review all provided materials in full
Pay close attention to the warranties and guarantees section
Align with your leadership to ensure consistent understanding
Be prepared to clearly and accurately set expectations with customers
How you position these updates directly impacts the customer experience, so it’s critical you feel confident in communicating them.
4/27/26: Sunrun ComEd Customers (Illinois)
All ComEd customers who do not yet have SRA (Stage 7) will need to follow the steps as reviewed in our Webinar last week. Here are the requirements/steps listed below for your reference:
ComEd Customers will need to sign the Customer Acknowledgement Form at the time of contract signing. The signed form will need to be uploaded to the Working Documents Section when submitting for SRA.
The customer will then need to enroll in BES-H at THIS LINK. The rep/installer can do this on the customer's behalf. The email confirmation of enrollment will be sent to the customer 1-3 weeks after submitting enrollment.
IF they have a 3rd part supplier, this will need to be cancelled ASAP, as the customer cannot be enrolled in BES-H with a 3rd party. The easiest way to do this is have the customer call ComEd at 1-888-202-7787 to cancel. This should be done at the time of signing up and/or when scheduling the site survey.
3/1/2026: NEW COMMISSIONING REQUIREMENTS EFFECTIVE 4/1/2026
As part of our continued rollout and operationalization of the Foreman Installation Checklist (FIC), we are writing to share an upcoming update to Milestone Approval Requirements.
Effective April 1, 2026, all commissioning section photos will become required and will no longer be designated as Optional. The FIC template will be updated accordingly to reflect this change, and the review team will begin rejecting FIC submissions that do not satisfy the updated requirements.
When the FIC was first launched, certain photo requirements were temporarily designated as Optional to provide time to become familiar with the new tool and operationalize the necessary changes. Since the initial rollout, these Optional requirements have remained visible to allow for test submissions and familiarization to prepare for full enforcement.
To support this change:
Please review the comprehensive commissioning requirements, available here. This guide will serve as a supplement to the existing Sunrun Installation Photo Checklist.
This update represents the next phase in a broader, progressive effort to require all FIC photo submissions and fully eliminate optional requirements.
As a reminder, all Optional photo requirements today can already be submitted for review and coaching. We encourage you to continue submitting these photos ahead of the April 1, 2026 effective date to help ensure a smooth transition and alignment with future expectations.
We appreciate your continued collaboration as we work together to strengthen installation quality, consistency, and efficiency.
If you have any questions, please reach out to your Sunrun Account Manager.
Best,
Sunrun Affiliate Partner Team
2/1/2026: All Sales Users will need to complete the Welcome Call via Call Pilot
We’re excited to launch a new Verification Call (VC) option this week! The updated process uses Call Pilot and will appear on your ONE checkout page after the Read and Sign documents are completed. The new VC is a quick video survey that works on any device with a front-facing camera.
Key Tips:
Download the Call Pilot app on the App Store or Google Play.
App calls upload in under a minute, while browser calls can take up to 15 minutes. The app also saves calls if service is poor. (Computer browser uploads are not delayed.)
Remote sales: You can copy and send the generated URL for customers to complete on their own. A built-in text/email option is coming soon.
NY Reps: You must still leave the home during the VC. You may start the call, then hand the device to the customer before exiting. These calls will be audited for compliance.
If you are prompted to enter an account number, please ignore. This is used by Call Pilot only and the VC URLs will still open without any account numbers provided.
The new VC process features simplified, more customer-friendly questions and account-specific links for a smoother sales experience. We’re confident this tool will streamline your workflow and improve the customer experience. If you have questions after reviewing the materials, please contact Sales Support at (888) 840-7180.
The call-in VC bot will remain available through January to support the transition period.
Best,
Sunrun Affiliate Partner Team
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