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Walk-In Service

MSBTC provides daily "Walk-In Hours" at our office in Room 180 of the Rafik B. Hariri Building for any MSB user needing ad-hoc computer assistance. The service is first come - first serve. These office hours follow normal working hours (Weekdays 9am - 5pm), when we have both student and full time staff available for assistance. During the time a technician is working on a computer the student has to stay in MSBTC.

If the problem is not resolved by the end of walk-in hours, the customer will have to return the following scheduled walk-in period, when he/she will receive priority in technician assignment. The MSBTC will not keep computers overnight without specific approval of the CTO, John Carpenter, or the senior MSBTC full time staff member if the CTO is absent.

MSBTC provides services free whenever possible, however, some services are beyond our capabilities, and some customers may have to be referred to Computerware, a local vendor. If you did not purchase your computer with Computerware, there will be a charge associated with their service (Call ahead during holidays). Computerware Service Representatives will be at the Technology Center on Tuesday and Friday from 10am to 2pm. If you have questions, please do not hesitate to contact us.

Tutorials

There are a number of different software applications available for use by students, faculty, and staff of the MSB. For your convenience, we have provided tutorials for the installation and use of many of these applications that can be found on our comprehensive Tutorials page.

Troubleshooting

If you are having trouble with your computer's wireless or printing services, we recommend checking out our troubleshooting tips on the Troubleshooting page. If you are still having problems, contact the Tech Center at (202) 687-4721 or come in during our walk-in hours.

FAQs (Coming Soon)

How do I set up printing?

How do I get my laptop fixed?

How do I download the software for my class?

What do I do if I think I have a virus?

How do I get an equipment loan?

How do I change or reset my password?

How do I reserve a room?

What computer should I buy?

What video sources are available?