The MSBTC provides daily "Walk-In Hours" at our office in Room 180 of the Rafik B. Hariri Building for any MSB user needing ad-hoc computer assistance. The service is first come - first serve. These office hours follow normal working hours, when we have both student and full time staff available for assistance. During the time a technician is working on a computer the student has to stay in MSBTC.
If the problem is not resolved by the end of walk-in hours, the customer will have to return the following scheduled walk-in period, when he/she will receive priority in technician assignment. The MSBTC will not keep computers overnight without specific approval of the CTO, Michael Borbacs, or the senior MSBTC full time staff member if the CTO is absent.
The MSBTC provides services free whenever possible, however, some services are beyond our capabilities, and some customers may have to be referred to Computerware, a local vendor. If you did not purchase your computer with Computerware, there will be a charge associated with their service (Call ahead during holidays). Computerware Service Representatives will be at the Technology Center on Tuesday and Friday from 10am to 2pm. If you have questions, please do not hesitate to contact us.
How do I set up printing?
If you already have an MSB username (NetId) and password, visit https://print.msb.edu:9192/app
Login with your username and password
On the bottom left-hand corner of the menu bar, select Install MSB Printer
This will take you to a separate tab
Select the Install iPrint Client button in the top left-hand corner
Open the download and follow the instructions
You will be prompted to type in your computer password if applicable
Once installed, return to the iPrint installation tab you were just in
Select the MSB-Find-Me-Printer under the Install Printer column
Select Open iPrint Printer Installer
You will need to login again using your MSB Username and Password
Throughout the process, if you are ever prompted to login only use your MSB Username and Password
How do I get my laptop fixed?
If you think something is wrong with your computer, visit the Tech Center immediately
If you cannot get to the Tech Center, try updating your computer and restarting it. Sometimes your computer just needs to be updated
We also suggest running Windows Defender or Malwarebytes to check for a virus
Back up your computer before you visit us to be safe
Your computer may need to be sent to our partner Computerware for further repairs
How do I download the software for my class?
The most common pieces of software you will need for a class are Microsoft Office, SolverTable, Minitab, and Decision Tools (includes @Risk)
You are welcome to visit the Tech Center and we can assist you in downloading the software or continue with the instructions below
Enter in your Georgetown email address
Select I'm a student
Follow the prompts to create an account or login with your existing account
On the top right hand side of the page it brings you to, select Install Office, Office 365 Apps
If you get an error message about not having a software license, you will need to ask for one using this form: https://georgetownuniversityservicedesk.freshservice.com/support/catalog/items/322
You are given 5 free downloads to use throughout your 4 years at Georgetown, so you are free to download it on your Windows and Mac side of your computer
SolverTable- Windows ONLY
If your professor provided you with a link to a zip file, select it otherwise visit the Tech Center for help or search online for SolverTable download files
Once downloaded on your computer, open Excel
Click the File tab, then Options, then Add-Ins, and then the Go button at the bottom.
Here you see the familiar Add-ins dialog box from earlier versions of Excel
Click on the Browse button to find the SolverTable.xlam file saved to your computer
Just check its box, and click OK
SolverTable will now open whenever you go into Excel
Visit our online software store https://e5.onthehub.com/Webstore/Welcome.aspx?ws=8243f11a-c4a8-dc11-ad27-0030485a6b08&JSEnabled=1
Sign-in with your Georgetown NetId and email password
Select main campus
Select Enter the Software Web Store
Search for Minitab
Select the most recent version
Hit Add to Cart
Enter in your Georgetown email address
Download the software
Follow the steps to download
Decisions Tools- Windows ONLY
Visit the Technology Center for download
What do I do if I think I have a virus?
Windows Defender (Windows computers) or Malwarebytes (Mac computers)
Run diagnostics using the application
If an issue is flagged, follow the instructions within Defender or Malwarebytes
Still not sure what is wrong? Swing by the Tech Center
Depending on the issue, your computer may have to be sent to our partner Computerware or you may have to visit the Apple Store. Be prepared for any possibility and make sure you back up your computer BEFORE you see us.
How do I get an equipment loan?
The MSB Technology Center loans out equipment on a first-come first-serve basis
We typically lend out equipment for the business day or longer upon request
We lend out a variety of equipment including HDMI cords, Laptop Chargers (USB-C, MagSafe 2, select Lenovo chargers), Keyboards, Mice, External DVD players, VGA Cords, Computer speakers, PowerPoint Clickers (faculty and staff only), general-use laptops, Exam4 Laptops, and more
See the Services page for a more detailed description of our loaner policies
How do I change or reset my password?
How do I reserve a room?
All room reservations for students are made through the Georgetown Event Management System (EMS) which can be found here: https://eventspace.georgetown.edu/VirtualEMS/
If you need to request a larger room for a club or organization, please go through your sponsoring professor or the Career Development Center
What computer should I buy?
We recommend a computer with operating system Windows 8.1 or 10 with an Intel Core i5 or i7 Processor, 8GB RAM, and 256GB SSD
If you choose to purchase a Mac computer MSBTC will assist you to install Windows 10 as a secondary operating system. Your Mac computer can be a MacBook Pro or Air and must have at least 256 GB of storage. The Tech Center offers two ways to install Windows on your Mac:
Bootcamp: Bootcamp allows you to select either your Mac OS or your Windows OS upon boot up. Bootcamp runs without slowing your computer. To bootcamp your computer, you MUST have at least 80 GB of free space on your computer, a laptop charger, an available USB/USB-C port, a computer released after 2012, and have the latest Mac OS
VMWare Fusion: This is a software offered for free by Georgetown to all Georgetown students. It allows you to run both your Apple OS and Windows OS at the same time, but it will slow down your computer
What video resources are available?
The MSB Technology Center offers support for a view different video/conference resources
We recommend using Zoom or Panopto, but we also offer limited support for Skype and Google Hangouts
Please see our Audiovisual page for more information about the different video/conference resources