1. On the iPad
(do these steps only if possible and safe...ie. don't cut your fingers)
Students backup their work
<—They can find instructions on the Student FAQ
Students remove passcode
<—Student forgot their code? You can remove it yourself using Jamf. (The Jamf Quick Guide will remind you how).
Check-in Damaged iPad
Set Item status as Retired. Doing so will help keep inventory in check come the end of year. Damaged iPads rarely come back to us being repaired. We get refurbished, new to us iPads in return.
Checkout Replacement iPad
<—Student can setup their replacement using the Instructions Here
Create a new ticket
Here's a reminder for how to create a help ticket.
Put iPad in Bubble Wrap
Bubble wrap sleeves can be provided by your site technician. If the screen is shattered please tape over the broken glass with packing tape and placing in a clear bag before putting in a bubble wrap sleeve (2nd photo).
Have your Client Services tech print off help ticket for broken iPad
Attach help ticket to broken iPad with rubber band.
