Tier 1 iPad Support - The iPad is Broken

1. On the iPad

(do these steps only if possible and safe...ie. don't cut your fingers)

Students backup their work

<—They can find instructions on the Student FAQ

Students remove passcode

<—Student forgot their code? You can remove it yourself using Jamf. (The Jamf Quick Guide will remind you how).

Jamf Reset

Instructions can be found here.

2. In Destiny

Go to Destiny-->

Add Fines to Student Account

<—-Review Fine/Insurance Policies here

View Video for How to Add Fine

Check-in Damaged iPad

Set Item status as Retired. Doing so will help keep inventory in check come the end of year. Damaged iPads rarely come back to us being repaired. We get refurbished, new to us iPads in return.

Checkout Replacement iPad

<—Student can setup their replacement using the Instructions Here

3. In the BLS Web Help Desk

Go to Help Desk-->

Create a new ticket

Here's a reminder for how to create a help ticket.

Put iPad in Bubble Wrap

Bubble wrap sleeves can be provided by your site technician. If the screen is shattered please tape over the broken glass with packing tape and placing in a clear bag before putting in a bubble wrap sleeve (2nd photo).

Have your Client Services tech print off help ticket for broken iPad

Attach help ticket to broken iPad with rubber band.

Client Services tech will bring broken iPad downtown to be sent in to Apple.

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