Embedded Files
OC CUSTOMER RELATIONS
OC CUSTOMER RELATIONS
OC1 Foster positive relationships with customers to enhance company image
OC2 Resolve conflicts with/for customers to encourage repeat business
OC3 Reinforce company's image to exhibit the company's brand promise
Customer Relations
- The way a business and employees of the business communicate and interact with their customers.
Why is it important to develop POSITIVE CUSTOMER RELATIONS?
- Develops customer trust in product or service
- Allows a business to seek and act on customer feedback to improve their product or service.
- Develops repeat business from customers.
- Helps establish long term success.
What are four techniques for BUILDING CUSTOMER RELATIONS?
- Understand each customer has unique needs.
- Listen to and Engage your Customers
- Set and Achieve High Service Standards
- Provide Quality Service
CR1 Student Handout.pdfLAP-CR-003-CS-S (1).pdf
customer service - Customer relations is often used interchangeably with the term
connected - Positive customer relations makes customers feel
Proactive - To build positive customer relations, businesses must be staying ahead of possible issues and keep them from happening in the first place while maintaining good customer experience
inexpensive - Building positive customer relations is a good way for smaller businesses to compete because it is
repeat business -Positive customer relations encourages loyalty and productivity By saving time and resources, positive customer relations can increase a business's
feedback - As an individual employee, you can help your business build positive customer relations by listening to
corporate culture - A business's intangible environment is often referred to as
convenience - Technology can help build positive customer relations by offering customers more
people - The most important factor in a business's customer relations is its
communication - Listening respectfully is a business's best form of
opportunity - Instead of an annoyance, view a customer complaint as a(n)
gratitude - Customers appreciate it when businesses express
promises - To maintain positive customer relations, a business must deliver on its
touch points - Opportunities to interact with customers are known as
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