Logging in issues

Some things to try. Test if your problem still exists after each step.

1. Use @detnsw on windows

ALWAYS log in to a school computer running windows using username@detnsw

eg Fred.Smith65@detnsw

A laptop will usually refuse to let you on without the detnsw

A desktop might let you on without it eg Fred.Smith65 -- this will eventually cause problems (no printers, no U drive etc)

NOTE: sometimes @det will work eg Fred.Smith65@det. This will cause problems too (no local files, no printers, no U drive etc)

2. The restart.

Press Ctrl-alt-delete and restart the computer . DON'T shut down - actually choose restart from the power options.

You may have to click ok in order to get the power button on the left below.

Left click on the power button to get the choice to restart on the right.

3. Plug your laptop into ethernet

Unplug the network cable from the back of a desktop. Try connecting your laptop to that cable and logging on that way.

(If you don't want to unplug a computer, the librarian can provide you with a live cable .. take it there.

Windows Fileshare issues

Sometimes your U drive, collaboration and staff drive may not appear (mount). Test if your problem still exists after each step.

1. Check your login

See point 1 above under loggin in issues

2. Wait

Sometimes it can take a while for these to appear. 15 minutes is not unheard of, especially after a software update.

3. Run the following script

Download this script and double-click on it. It will warn you and ask if you really want to do this. You do.