What is my username and/or password? / I forgot my username and/or password

• Open the link https://selfserv.dlsu.edu.ph:9251/

• Click forget password

• Type your username and the Captcha, then click Continue. 

• Answer the security question you set last time. 

• Set your new password.

Important: For a smooth process, please prepare passwords beforehand that comply with the Password Complexity Policy below:

• Minimum length should be at least fifteen (15) characters

• Minimum number of special characters to include is two (2)

• Must start with an UPPER CASE alphabet or lowercase alphabet

• Must contain at least one (1) UPPER CASE character(s)

• Number of numerals to include is one (1)

• Must not be a palindrome

• Must not contain any character more than two (2) times consecutively

• Must not have five (5) consecutive character(s) from the username

• Must contain at least one (1) lower case character(s)

• MFA enforced

Example: Testofstrength!23$56

• After you set your new password type the characters you see in the picture below.

• Click Reset password.

How to Reset/Retrieve Password for Student

If you still can’t access your account, please login to The CONCiERGE Support Portal. Submit a Service Request. Click here to access the end-user guide.

Under the Service Catalog > IT Services, select [IS] MLS/DLSU Email Account (IS Student). Click Read more for the instructions on filling out the form. 

Fill in the necessary fields and click Place Request. 

How to Reset/Retrieve Password for Employees

If you still can’t access your account, please login to The CONCiERGE Support Portal. Submit a Service Request. Click here to access the end-user guide.

Under the Service Catalog > IT Services, select MLS/DLSU Email Account. Click Read more for the instructions on filling out the form. 

Fill in the necessary fields and click Place Request.