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Before contacting your child's school for technical support, it is important to collect some information to allow our IT department to better assist you:
Before contacting your child's school for technical support, it is important to collect some information to allow our IT department to better assist you:
- Child's Name and DCPS Student Gmail Account Information
- Service Tag or S/N# from the back of the Chromebook issued by DCPS.
**Please see the pictures below to help locate your Service Tag or S/N#.
**Please see the pictures below to help locate your Service Tag or S/N#.
Chromebook Service Tag or S/N# Examples
Chromebook Service Tag or S/N# Examples
HP Brand Chromebook
HP Brand Chromebook
If your child received an HP Chromebook from DCPS, locate the S/N#, as shown in the picture above, on the back of the Chromebook.
If your child received an HP Chromebook from DCPS, locate the S/N#, as shown in the picture above, on the back of the Chromebook.
Dell Brand Chromebook
Dell Brand Chromebook
If your child received a Dell Chromebook from DCPS, locate the Service Tag (S/N), as shown in the picture above, on the back of the Chromebook.
If your child received a Dell Chromebook from DCPS, locate the Service Tag (S/N), as shown in the picture above, on the back of the Chromebook.
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